Flexible work model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
ABOUT THE ROLE
In this role, you will help shape how AI models troubleshoot and solve complex enterprise technology challenges. You will work alongside AI researchers, data scientists, and engineers to evaluate AI-generated diagnostics, validate remediation guidance, and create high-quality training datasets across Enterprise Networking, Data Center, Security, and Collaboration technologies, with a strong focus on the Cisco ecosystem.
RESPONSIBILITIES
- Build and maintain CI/CD pipelines for build, test, and deployment automation across development, staging, and production environments.
- Design and manage cloud infrastructure (AWS, Azure, or GCP) using Infrastructure as Code tools such as Terraform and Ansible
- Operate containerized workloads with Docker and Kubernetes, including cluster configuration, scaling, and troubleshooting
- Implement monitoring, logging, and alerting (e.g., Prometheus, Grafana, ELK/Splunk) to ensure system reliability and fast incident detection.
- Automate operational workflows using scripting (Python, Bash) and REST APIs to reduce manual effort and improve consistency
- Own incident response and root cause analysis for production issues, driving remediation
- and documenting resolutions.
- Embed security and compliance practices into the delivery pipeline (secrets management, vulnerability scanning, access control)
- Collaborate cross-functionally with development, QA, and product teams to align infrastructure and release practices with delivery goals
- Maintain clear technical documentation for infrastructure, pipelines, runbooks, and operational procedures
- Continuously improve tooling and processes to increase deployment frequency, reduce lead time, and strengthen system resilience
REQUIREMENTS
- 4+ years of experience in a DevOps, Site Reliability, or Cloud Infrastructure Engineering role
- Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP)
- Proficiency with Infrastructure as Code (Terraform, Ansible, or equivalent) and configuration management
- Strong knowledge of CI/CD tooling: Jenkins, GitLab CI, GitHub Actions, Azure DevOps
- Experience with containerization and orchestration (Docker, Kubernetes)
- Scripting ability in Python or Bash for automation and tooling
- Working knowledge of Linux systems administration and networking fundamentals
- Familiarity with monitoring and observability tools and a practice of writing clear operational documentation
- Experience in іntegrating REST/DevNet-style APIs to extract, normalize, or automate data from third-party platforms
- Exposure to network or infrastructure diagnostics (e.g., Cisco platforms, telemetry tools) as part of an automation or observability workflow
- Relevant certifications in AWS, Azure, GCP, CKA, Terraform Associate
- Strong troubleshooting and communication skills, with the ability to work cross-functionally under time pressure
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
Role Summary
Location
Ukraine
Work type
Remote/Office
Direction
Engineering & Technology
Subdirection
Clouds & DevOps
Tech level
Senior
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.