Flexible work model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
About the Role
You will be responsible for creating compelling customer-facing content, including technical briefs, solution overviews, thought leadership articles, launch materials, product guides, and marketing assets that communicate both technical capabilities and business value. You will work closely with Product Managers, Engineers, and subject matter experts to transform complex technical concepts into clear, accurate, and user-friendly content.
Responsibilities
- Create technical marketing content, including product guides, blogs, solution briefs, white papers, case studies, and customer-facing documentation.
- Translate technical features into business-focused messaging and value propositions.
- Create and maintain product documentation, implementation guides, tutorials, and how-to articles.
- Partner with Product Marketing Managers, Product Managers, and Engineering teams to develop go-to-market content.
- Ensure consistency of messaging, tone, and positioning across deliverables.
- Conduct research and stakeholder interviews to gather technical and market insights.
- Support content audits, updates, and documentation lifecycle management.
- Collaborate effectively with distributed teams working across US time zones.
Requirements
- 5+ years of professional Technical Writing experience, technical content creation, product marketing, or technical communications in SaaS or software environments.
- Strong experience creating technical documentation for enterprise software products.
- Excellent writing, editing, and content structuring skills
- Understanding of product marketing fundamentals and go-to-market processes.
- Ability to understand complex technical concepts and communicate them clearly to different audiences.
- Experience with documentation tools such as Confluence or similar.
- Experience with Confluence, Jira, CMS platforms, and content management tools.
- Strong stakeholder management and communication skills.
- Fluent in written and spoken English.
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
Role Summary
Location
Mexico, Colombia
Work type
Remote/Office
Direction
Technical Communication
Subdirection
Technical Communication
Tech level
Senior
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.