Flexible work model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
ABOUT THE ROLE
In this role, you will join SoftServe’s AI Research team as a Senior Network Subject Matter Expert, contributing to a Human Evaluation Program focused on enterprise networking AI. You will leverage deep network troubleshooting and telemetry expertise to validate diagnostic workflows, assess remediation recommendations, and help build high-quality datasets that improve AI performance across Enterprise Networking, Data Center, Security, and Collaboration domains.
RESPONSIBILITIES
- Review network incidents and diagnostic datasets to confirm they support root cause identification and remediation
- Evaluate AI-generated troubleshooting steps and recommendations for technical accuracy, completeness, and operational practicality
- Curate realistic problem scenarios and expert-verified training examples across Cisco Catalyst Center, Meraki, ThousandEyes, Nexus Dashboard, ACI, HyperFabric, Intersight, Secure Firewall Management Center, Splunk, and Webex
- Author annotated training examples with step-by-step remediation guidance and risk impact analysis
- Provide structured feedback to improve annotation guidelines, validation criteria, and evaluation rubrics
- Use RESTful APIs and GenAI tools to extract, analyze, and document diagnostic data for model training and evaluation
- Collaborate with data scientists, AI researchers, engineers, and project managers to incorporate SME feedback into model development
REQUIREMENTS
- Senior-level network expertise (CCNP/CCIE) with deep Cisco routing, switching, and data center experience
- Proven root cause analysis skills across complex, multi-vendor network incidents
- Expert-level Cisco CLI proficiency, including show, debug, and diagnostic commands
- Hands-on experience with Cisco Meraki, ThousandEyes, Catalyst Center, and Nexus Dashboard
- Strong technical documentation skills (recommendations, Methods of Procedure, impact assessments)
- Proficiency with RESTful APIs, network automation, and practical use of GenAI tools
- Upper-Intermediate English level to communicate within a multicultural, cross-functional environment
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
Role Summary
Location
Ukraine
Work type
Remote/Office
Direction
Engineering & Technology
Subdirection
Clouds & DevOps
Tech level
Senior
Apply Now
Fill out the form, and we'll be in touch shortly.
About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.