Senior IT Support Engineer

ABOUT THE ROLE

In this role, you will take ownership of IT support and workplace technology operations while helping shape the company's IT maturity and security posture. You will work

across identity and access management, endpoint management, collaboration platforms, and AI tooling, ensuring employees have secure and reliable access to the systems they need. Beyond day-to-day support, you will contribute to strategic initiatives focused on automation, compliance, service improvement, and SaaS governance.

RESPONSIBILITIES

• Resolve IT helpdesk requests and end-user technical issues while maintaining a high standard of service and communication
• Manage Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint, to ensure reliable collaboration and productivity
• Partner with internal stakeholders and cross-functional teams to deliver onboarding, offboarding, access management, and technology adoption initiatives
• Administer Microsoft Entra ID environments, security groups, user accounts, and role-based access controls
• Troubleshoot and remediate identity, authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and application access issues
• Configure, enroll, manage, and support Windows devices through Microsoft Intune, including compliance, patching, and endpoint security controls
• Support company business applications such as Slack and AI platforms, including access provisioning, license administration, and usage governance
• Maintain IT documentation, asset inventories, operational procedures, and knowledge base content while escalating complex issues to vendors or specialized teams when required

REQUIREMENTS

• Advanced experience with Microsoft 365 administration, including Outlook, Teams, OneDrive, and SharePoint
• Strong hands-on experience with Microsoft Entra ID, identity lifecycle management, security groups, and access governance
• Proven experience supporting and administering Microsoft Intune for device enrollment, compliance policies, software deployment, and endpoint management
• Solid knowledge of Single Sign-On (SSO), Multi-Factor Authentication (MFA), conditional access, and modern identity management practices
• Strong experience supporting Windows-based environments and end-user devices; practical macOS administration experience will be considered an advantage
• Demonstrated experience delivering IT projects related to automation, service improvement, security, or workplace technologies in addition to operational support
• Good understanding of SaaS administration, including collaboration platforms and AI tools such as Slack, ChatGPT, Claude, and Microsoft Copilot
• Strong communication and stakeholder management skills with the ability to document processes, explain technical concepts, and collaborate across teams
• Fluent English for day-to-day communication, technical documentation, and collaboration with international stakeholders