Flexible work model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
About the role
As a Senior DXP Consultant, you will work with clients to understand their business needs and shape scalable digital experience solutions across DXP, CMS, DAM, personalization, and e-commerce platforms. You will lead discovery, translate requirements into clear delivery plans, and work closely with architecture and engineering teams throughout implementation.
Beyond project delivery, you will help strengthen the DXP practice by building reusable frameworks and playbooks, sharing knowledge, and mentoring others. You will have the opportunity to take ownership of complex engagements, deepen your platform expertise, and grow your leadership skills while delivering solutions that create real customer value.
Responsibilities
- Lead client-facing workshops end to end to uncover business needs, define scope, and shape implementation roadmaps for complex, multi-phase engagements
- Advise on and help shape solution design across CMS, DAM, personalization, and testing tools, working closely with architecture and engineering leads
- Translate ambiguous or conflicting requirements into clear, structured documentation that developers and QA can build against without rework
- Contribute to platform selection guidance and customer experience best practices - shaping recommendations for CMS, DAM, personalization, and A/B testing as you grow into practice-level influence
- Own functional accountability across backlog management, requirement traceability, documentation, and acceptance testing for large-scale programs
- Ensure alignment between business outcomes, solution design, and technical execution, and be the one who catches misalignment before it becomes a delivery risk
- Mentor and upskill junior consultants and product owners as part of a growing team
Requirements
- 5+ years in digital consulting, business/systems analysis, or product ownership, with hands-on experience on DXP, CMS, or e-commerce platform projects
- Experience independently facilitating discovery workshops and requirements-gathering sessions with business stakeholders
- Track record of translating business needs into epics, user stories, acceptance criteria, and process/requirements documentation
- Hands-on delivery experience with at least one enterprise DXP or e-commerce platform (e.g. Optimizely, Adobe AEM, Sitecore, Magento, Shopify) — real depth on one platform matters more to us than shallow exposure to five
- Comfortable working in Agile delivery models: backlog management, sprint ceremonies, and tools like Jira and Confluence
- Strong written, verbal, and client-facing communication skills
- Experience specifically with Optimizely One (CMS, DAM, Experimentation, Personalization, CMP) - a real plus, not a prerequisite
- Exposure to multiple platform migrations, replatforming projects, or multi-workstream program delivery would be beneficial
- Knowledge of headless CMS, personalization, DAM, or omnichannel commerce trends is a plus.
- Exposure to platform selection, vendor evaluation, or RFP/procurement processes, experience in mentoring junior consultants or analysts is an advantage
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
Role Summary
Location
Bulgaria, Poland, Romania
Work type
Remote/Office
Direction
Engineering & Technology
Subdirection
Platforms & Integration
Tech level
Senior
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.