Flexible work model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
ABOUT THE ROLE
In this role, you will shape clear, trusted messaging experiences that help job seekers and employers move toward successful hires. You will design AI-powered capabilities for a mature global marketplace, owning work from early discovery through launch and optimization across mobile and desktop.
RESPONSIBILITIES
- Design end-to-end messaging experiences for job seekers and employers across mobile and desktop
- Own product design from discovery and concept development through delivery, launch, and iteration
- Collaborate with product managers, engineers, researchers, and designers to align user needs, technical constraints, and success measures
- Create user journeys, wireframes, interactive prototypes, high-fidelity interfaces, and implementation-ready specifications
- Develop reusable messaging patterns for reply prompts, expectation setting, status transparency, and re-engagement
- Conduct and synthesize qualitative research and usability testing to refine AI-powered features and interaction models
- Apply experiment findings and product data to improve messaging quality, responsiveness, efficiency, and trust
- Partner with engineering throughout implementation to maintain design-system consistency, accessibility, and interaction quality
REQUIREMENTS
- Strong experience with 5+ years in product or UX design at a Senior Individual Contributor level, supported by a portfolio of end-to-end digital product work
- Advanced proficiency with Figma, interaction design, wireframing, prototyping, user flows, and high-fidelity interface design
- Strong experience designing complex products and two-sided user journeys across mobile and desktop
- Practical experience using mature design systems and contributing reusable components and product patterns
- Solid knowledge of AI-assisted design or prototyping tools such as Claude Code, Cursor, or similar solutions
- Hands-on experience with qualitative research, usability testing, and A/B testing to validate and improve designs
- Good understanding of WCAG 2.2 accessibility standards and inclusive design principles; experience with hiring technology, marketplace platforms, or technically complex products is an advantage
- Upper-intermediate English level or higher to collaborate across distributed teams, and maintain significant overlap with US Pacific and Central working hours
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
Role Summary
Location
Chile
Work type
Remote/Office
Direction
Experience Design
Subdirection
Experience Design
Tech level
Senior
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.