Client Partner (Luxury Retail)

Ideal candidate location: NYC, Tri-state (willing to travel into NYC)

Job profile summary

The Client Partner in our Luxury Retail Division is a Business Development Leader who establishes themselves as an expert and business ally to their clients. With a mixture of advocacy and inquiry skills, the Client Partner provides maximum value in every sales interaction. They leverage industry knowledge, challenge assumptions, ask difficult questions, bring insight, and provide solutions to their clients’ specific business afflictions and aspirations. Customers include a range of mid-tier companies, enterprise, and multinational corporates. Client Partners seek to uncover new opportunities and connect clients’ strategic goals and challenges to SoftServe’s suite of service offerings for increased account revenue and wallet share through the creation of new sales opportunities.

Duties & Responsibilities

• Lead business development activities, develop new opportunities with existing client(s), and achieve sales booking and billing targets
• Develop and maintain a key account plan to lead a comprehensive account strategy based on a deep understanding of the client’s pain points and goals
• Build and grow relationships with relevant decision-makers that result in increased account revenue and wallet share
• Use personal expertise to uncover the client’s known and unknown needs and goals, communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement
• Facilitate the opportunity and proposal management activities; ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further information, and facilitate follow-up sessions with the client to monitor progress
• As the customer champion you collaborate in cross-functional teams to build strong relationships: team up with account execs on accounts that will be added to your portfolio, lead account development activities with the customer as well as partner teams, liaise with services teams to understand customer's business goals, project goals and success for effective cooperation
• Achieve superior NPS scores with clients, provide input into client participation in the SoftServe NPS process, monitor customer satisfaction at each stakeholder level, and initiate changes needed to increase satisfaction, and provide leadership
• Build trust, expand network and reputation with clients at all appropriate levels, including senior technology and business executives, to drive and execute an effective account growth strategy
• Ensure quality data (CRM) to enable effective customer retention and business development activities, identifying and resolving issues
• Ensure operational compliance through a deep knowledge and understanding of the organization's policies, target APMs for accounts and procedures, and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards
• Understand major IT infrastructure and security requirements at the client side
• Be an active member of our client partner community, participate in the development of your own capabilities (assessment and development planning activities, formal and informal training, external professional accreditation)
• Expected to embrace our company values, as a SoftServian, you are committed to promoting and supporting a work environment built upon cooperation and respect for one another
• Collaborate with internal and external stakeholders to support the timeliness of invoice processing
• Leverage client relationships to prompt facilitation of payment, as deemed appropriate
• Crisis resolution (strategizing, approving, communicating, overall support, etc.)

Required Competencies & Experience

• 8+ year experience in an IT consulting sales practice with an emphasis on account revenue growth, working with luxury retail clients
• Ability to travel up to 40% domestically & internationally
• Bachelor’s Degree

Preferred Competencies & Experience

• Master’s degree
• Strong understanding of IT consulting and software development terms and concepts, technology, external regulation, and industry best practices
• Experience working in a fast-paced environment
• Experience of working with multi-cultural and geographically disbursed teams
• Experience in building a trusted rapport with clients, influencing decision making, and working across executive and operational levels on the IT and business side
• Experience in tracking multiple customers and managing legal processes (contract renewals, negotiations, NDA, etc.)
• Self-driven and highly motivated to excel
• Strong interpersonal and communication skills
• Strong negotiation and presentation skills
• Relevant certifications in client success/relationship, project management, or leadership (CBRM, CSAP, ITIL, PMP, etc.) are advantageous

This posting includes an anticipated salary range that SoftServe expects to offer for this position. The range provided reflects the base salary only. Final compensation within this range will be determined based on a number of factors, including, but not limited to: geographic location, relevant experience, education, certifications, skills, budget, and market conditions.

The anticipated salary range for this role is $180,000.00 – $200,000.00 annually, in line with our internal compensation framework and budget allocation for the role. Most candidates are offered a salary within this disclosed range. If the role is eligible for a variable pay plan, this would be considered separately and may provide additional earnings beyond the base salary range reflected here.

Please note, the information provided in this posting is a general summary and may not include all compensation elements or benefits associated with the position.