[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"vacancy-client-outcomes-director-90100":3},{"statusCode":4,"vacancy":5,"roleSummary":27,"metaData":36,"schemaJobPosting":40,"vacancyBannerPath":54,"previousPagePath":55,"referralPagePath":56,"saveFormRoute":57,"loginPath":58,"isPmVacancy":18,"isBaVacancy":18,"webConfiguration":59,"vacancySource":63,"maxFileSize":75,"metaImg":76,"captchaSiteKey":77,"linkedinConfig":78,"languages":82},200,{"id":6,"name":7,"crmId":8,"description":9,"shownOnSiteEqualOpportunityEmployerDescription":10,"equalOpportunityEmployerDescription":11,"direction":12,"level":13,"city":16,"referralProgram":18,"linkedinTags":19,"tags":21,"shownOnSiteLeadershipDescription":10,"leadershipDescription":25,"shownOnSiteWeOffer":10,"weOfferDescription":26},90100,"Client Outcomes Director",102494,"\u003Cp style=\"text-align:left;\">\u003Cstrong>About the role\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"text-align:left;\">The Client Outcomes Director plays a key leadership role within the Revenue Organization, acting as a strategic partner and trusted advisor for complex accounts and portfolios, as well as those with high growth potential that require particular focus.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">In this role you serve as the primary point of contact for the client — developing a deep understanding of their needs, orchestrating the integration of SoftServe's services into their environment, and collaborating with internal delivery teams to ensure high-quality outcomes. The role centers on client relationship management, strategic alignment both internally and externally, communication between the client and SoftServe's delivery organization, and account growth.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">\u003Cstrong>Responsibilities\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Serve as the primary point of contact and trusted advisor for the assigned account\u002Fportfolio, building and strengthening multi-layer relationships across client stakeholders.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Develop a deep understanding of the client's needs, business objectives, and strategic goals; own the setup and effective execution of expectation management at account\u002Fportfolio level.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Proactively identify and address client concerns; drive risk identification and management at account\u002Fportfolio level with transparent communication across all aspects of the cooperation.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Advocate for the client internally — communicate feedback and requirements to delivery teams and leadership, drive feedback processing from response planning through resolution, and manage escalation resolution when it occurs.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Monitor client satisfaction (NPS surveys, feedback sessions) and lead continuous improvement initiatives based on client input.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Maintain an ongoing overview of project and program delivery within the account\u002Fportfolio, ensuring the services and delivered value stay aligned with client expectations and contractual obligations.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Act as the bridge between the client and the delivery organization: ensure clear, timely communication on progress and challenges, and provide regular status updates to SoftServe and client stakeholders.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Escalate client concerns and delivery issues to relevant stakeholders; remove obstacles, manage dependencies, and ensure timely resolution to maintain delivery productivity and client satisfaction.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Collaborate with client stakeholders and delivery teams to keep solutions in line with the client's strategic objectives and ensure deliverables bring tangible value.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Promote a client-focused culture within the delivery organization, running regular client update sessions that cover client-specific, regulatory, policy, and operational aspects of the cooperation.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Identify and capitalize on opportunities for service expansion and growth, based on a thorough understanding of the client's evolving business and needs.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Identify and define the pipeline of work for the current team beyond existing projects, assuring continuity of services within the current line of business.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Facilitate the account development plan and strategy, providing insights into client priorities and growth areas, and drive and\u002For execute the related activities.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Facilitate cross-functional collaboration (sales, pre-sales, delivery) for a unified, client-centric approach; act as deal champion on the SoftServe side and drive deal pursuit through to signature.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">\u003Cbr \u002F>\u003C\u002Fp>\u003Cp style=\"text-align:left;\">\u003Cstrong>Requirements\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"text-align:left;\">7+ years in client-facing roles within the IT industry, preferably with a focus on service delivery and stakeholder management.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">1+ years in program\u002Fportfolio management, running large and complex accounts\u002Fportfolios, with a proven track record of client satisfaction and revenue growth.\u003C\u002Fp>\u003Cp>Knowledge of AWS Services and Infrastructure.\u003C\u002Fp>\u003Cp>Experience in Biochemical, Food safety and \u002F or Clinical devices industries.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Excellent verbal and written communication, with strong presentation and facilitation skills and the ability to adapt style to different audiences and contexts.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Strong analytical and problem-solving skills.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Advanced English proficiency (C1+).\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Bachelor's degree in business administration, computer science, software engineering, or a related field; MBA or equivalent is a plus.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Willingness to travel up to 25% of the time, depending on client location and business needs - primarily to Milford, Massachusetts.\u003C\u002Fp>\u003Cp style=\"text-align:left;\">Experience in a global delivery model is a plus.\u003C\u002Fp>",true,"\u003Cp style=\"text-align: justify;\">\u003Cem>SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.\u003C\u002Fem>\u003C\u002Fp>","Business Development & Marketing",{"id":14,"name":15},6,"Director",[17],"USA",false,[20],"#LI-Remote",[22],{"id":23,"name":24},"remote","Remote\u002FOffice","\u003Cdiv class=\"leadership\">\n    \u003Cp class=\"title\">This is a leadership role where you will drive impact in two main directions:\u003C\u002Fp>\n    \u003Cul class=\"list\">\n        \u003Cli class=\"item\">\n            \u003Cp class=\"item-title\">Leading People \u003C\u002Fp>\n            \u003Cp class=\"item-description\">\n                Hire and onboard talent, build trust and inclusion, set clear priorities, coach growth, deliver results, and lead change aligned to our values.\n            \u003C\u002Fp>\n        \u003C\u002Fli>\n        \u003Cli class=\"item\">\n            \u003Cp class=\"item-title\">Leading Business \u003C\u002Fp>\n            \u003Cp class=\"item-description\">\n                Deliver client value through business understanding, market and financial insight, global collaboration, and continuous improvement.\n            \u003C\u002Fp>\n        \u003C\u002Fli>\n    \u003C\u002Ful>\n\u003C\u002Fdiv>","\u003Cdiv class=\"wrapper\">\n    \u003Csection class=\"section-about-us\">\n        \u003Cdiv class=\"about-us\">\n            \u003Cdiv class=\"about-us__content\">\n                \u003Cdiv class=\"about-us__text\">\n                    \u003Ch2>About us\u003C\u002Fh2>\n                    \u003Cp>\n                        We are a digital engineering and technology consulting company where expertise grows alongside\n                        people. For more than 30\n                        years, we have been elevating technology: helping organizations navigate complex business\n                        challenges by combining deep\n                        engineering knowledge with thoughtful, research-backed innovation. Our teams work across key\n                        areas: digital\n                        engineering, data and analytics, Сloud, and AI\u002FML. In each, we deliver practical, scalable\n                        solutions rooted in real\n                        business needs and measurable human impact.\n                    \u003C\u002Fp>\n                    \u003Cp>\n                        You bring your perspective and ambition. We create an environment where your work meets\n                        clarity, confidence, and\n                        purpose.\n                    \u003C\u002Fp>\n                \u003C\u002Fdiv>\n\n                \u003Cdiv class=\"about-us__image\">\n                    \u003Cpicture>\n                        \u003Csource media=\"(min-width: 1025px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Fdesctop-about.webp\" \u002F>\n                        \u003Csource media=\"(min-width: 769px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Ftablet-about.webp\" \u002F>\n                        \u003Cimg src=\"\u002Fimages\u002Fvacancy\u002Fmobile-about.webp\" alt=\"About us\" loading=\"lazy\" \u002F>\n                    \u003C\u002Fpicture>\n                \u003C\u002Fdiv>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\n        \u003Cdiv class=\"we-offer\">\n            \u003Ch2>We offer\u003C\u002Fh2>\n\n            \u003Cdiv class=\"we-offer__list\">\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--compensation\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Flexible Work Model\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Work from home, from the office, or in a hybrid format that supports focus and\n                                collaboration.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--communities\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Compensation & Benefits\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Competitive, market-based pay, benchmarked by role and\n                                location — plus health coverage, paid time off, wellness support, and learning\n                                opportunities.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--flexible\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">People-first Leadership\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Partner with approachable leaders who communicate clearly and tie daily work to our\n                                direction.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--leadership\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Advanced tech communities\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Hands-on engagement with AI\u002FML, Cloud, Quantum Computing,\n                                IoT, and Robotics communities, with projects built on modern frameworks.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n    \u003C\u002Fsection>\n\u003C\u002Fdiv>",{"location":28,"workType":29,"direction":12,"techLevel":15,"techLevelId":14,"personalRecruiter":31,"subdirection":35},[17],[30],{"id":23,"name":24},{"fullName":32,"email":33,"profileImgPath":34},"Christina Polietaieva","kpoli@softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002Frecruiter\u002F186966.jpg","Client Success",{"title":37,"description":38,"canonical":39},"Client Outcomes Director in USA – Work with SoftServe","Work as Client Outcomes Director in USA. Join the IT global community. On freelance or full-time, remote or in the office. Apply for your dream job at SoftServe.","https:\u002F\u002Fcareer.softserveinc.com\u002Fvacancy\u002Fclient-outcomes-director-90100",{"@context":41,"@type":42,"title":7,"description":43,"datePosted":44,"applicantLocationRequirements":45,"jobLocationType":47,"employmentType":48,"hiringOrganization":49},"https:\u002F\u002Fschema.org\u002F","JobPosting","SoftServe is people-first. People who build a global IT company and make it grow. Together we advise, drive innovation, and develop people's talent within the USA, Latin America, Europe, and Asia.","2026-09-21T10:57:17+03:00",{"@type":46,"name":17},"Country","TELECOMMUTE","Full-time",{"@type":50,"name":51,"sameAs":52,"logo":53},"Organization","SoftServe","https:\u002F\u002Fcareer.softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Flogo_black.svg","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Fvacancy\u002Fpeople.png",null,"https:\u002F\u002Fcareer.softserveinc.com\u002Freferral\u002Fform\u002Fclient-outcomes-director-90100","https:\u002F\u002Fcareer.softserveinc.com\u002Fapi\u002Ffrontend\u002Fvacancies\u002Fclient-outcomes-director-90100\u002Fapply","https:\u002F\u002Fcareer.softserveinc.com\u002Femployee\u002Fauth\u002Furl",{"grandpromoter":55,"cumulativebonus":55,"newyearmode":55,"integration-jobfamilygroup":55,"integration-jobfamily":55,"integration-jobprofile":55,"integration-vacancy":60,"appversion":61,"vacancyLinkedinApply":60,"StaffingBoardReferralUpdateLog":55,"StaffingBoardStudentStatusLog":55,"moodleApiLog":60,"mulesoftCandidateContactLog":55,"mulesoftEmployeeLog":55,"FLOW_SSA_GROUP_START_DATE_RANGE":62,"ACTIVATE_LOG_ACTIVITY":55},"1","6.55.1","10",{"2":64,"4":65,"5":66,"6":67,"7":68,"8":69,"10":70,"11":71,"12":72,"13":73,"14":74},"Events","Newsletter","Job Sites","DOU","Friends & colleagues","Recruiter","Facebook","Instagram","LinkedIn","University","Other",5242880,"https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002FvacancyMeta\u002Fusually_we_win.png","6LdFrJktAAAAAOQrByH23fkN7EHKcd1ciLeNSK5B",{"api-key":79,"data-integration-context":80,"data-company-job-code":81},"77c1nnz563s57k","urn:li:organization:6549","242345466",{"ua":83,"en":84,"pl":85,"bg":86,"ro":87,"es":88},"uk-ua","en-us","pl","bg","ro","es"]