Flexible Work Model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
ABOUT THE ROLE
As Client Outcomes Director, you will serve as the senior strategic partner for SoftServe's largest and most complex client accounts — owning relationships at the executive level, driving portfolio growth, and ensuring the highest quality of outcomes across all engagements. You will lead at the intersection of client strategy and delivery excellence, orchestrating internal teams and external stakeholders to unlock long-term value. This is a senior leadership role with impact across both people and business dimensions.
RESPONSIBILITIES
- Own executive-level client relationships across a portfolio of large, complex accounts — acting as the ultimate point of contact, trusted advisor, and internal advocate to ensure services consistently deliver strategic value.
- Drive portfolio growth by identifying expansion opportunities, building account development plans, and championing deal pursuit from pipeline through contract signature
- Lead cross-functional alignment across sales, pre-sales, and delivery — serving as deal champion and ensuring a unified, client-centric approach at every engagement stage
- Oversee delivery health across projects and programs, managing risk, removing escalation blockers, and ensuring contractual and quality standards are met
- Establish structured expectation management and escalation resolution processes — from concern identification through transparent communication to full resolution
- Build high-performing teams through hiring, coaching, stretch assignments, and a culture of accountability aligned with SoftServe values
- Translate market, financial, and client insights into strategic account plans — identifying growth opportunities and continuously improving delivery performance and profitability
REQUIREMENTS
- 10+ years in senior client-facing IT roles with a strong focus on strategic account management, service delivery, and C-level engagement
- 3+ years leading large, complex account portfolios with proven revenue growth, high client satisfaction, and long-term retention
- Deep expertise in program and portfolio management, including governance, risk, and cross-organizational delivery oversight
- Proven ability to drive business development from opportunity identification through deal closure
- Experience in global delivery models, managing distributed, multi-geography teams
- Advanced English proficiency with executive-level verbal, written, and presentation skills across technical and business audiences
- Demonstrated success building and developing teams — hiring diverse talent, coaching for growth, and leading through change and complexity
- Strong strategic thinking and business acumen, with the ability to translate client needs into actionable, value-driven growth plans
- Bachelor's degree in Business Administration, Computer Science, or related field; MBA strongly preferred
- Willingness to travel up to 25%
This is a leadership role where you will drive impact in two main directions:
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Leading People
Attract talent, set clear objectives, grow leaders, deliver sustainable results, lead change, and reinforce culture through our values.
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Leading Business
Anticipate client needs, deliver value-driven solutions, build global influence, improve growth and profitability with insights.
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.
Role Summary
Location
USA
Work type
Remote/Office
Direction
Business Development & Marketing
Subdirection
Client Success
Tech level
Director
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Partner with approachable leaders who communicate clearly and tie daily work to our direction.
Advanced tech communities
Hands-on engagement with AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.