Flexible work model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
ABOUT COMPANY
SoftServe Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.
We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business expertise, and we take every step with extra carefulness. Among our clients are businesses like AB InBev, Unilever, JDE, PepsiCo, Henkel, and others.
SoftServe Business System’s ideal candidate is someone who will be able to share the values of the company and become a reliable partner for the team.
REQUIREMENTS
- Understanding implementation and support processes of different software or previous experience in technical support (CRM or ERP systems)
- Good knowledge of SQL/DB
- Fluent Ukrainian and B2+ English for client communication
- Good verbal and written communication skills
- Stress-resistant, responsible, and attentive to details person
- Advanced troubleshooting and multi-tasking skills
- Willingness to work in a team and study
- Skills in working and understanding technical documentation
Nice-to-have skills
- Knowledge of the FMCG market
- Basic knowledge and skills in working with C#
- Ability to read specifications / technical documentation
RESPONSIBILITIES
- Implementing the company’s software products, installation, configuration, and user training
- Working with MS SQL databases (working with data), and Data dashboards (OLAP cubes, etc.)
- Providing technical support for software products, analyzing and resolution of incidents (system errors, data exchange errors, etc.)
- Researching and provisioning of solutions to different issues
- Consulting customers on the configuration of the company’s software products
- Working with customer requests in the support system
- Participating in internal and external project works
- Upgrading and testing software
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
Role Summary
Location
Ukraine
Work type
Remote/Office
Direction
Corporate Functions
Subdirection
IT Support
Tech level
Middle
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.