Flexible Work Model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
ABOUT COMPANY
SoftServe Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.
We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business expertise, and we take every step with extra carefulness. Among our clients are businesses like AB InBev, Unilever, JDE, PepsiCo, Henkel, and others.
SoftServe Business System’s ideal candidate is able to share the values of the company and become a reliable partner for the team.
REQUIREMENTS
- 5-7+ years of hands-on experience in business analysis, with significant focus on complex projects such as ERP/CRM system implementations
- Demonstrated expertise in ERP systems or similar product development and implementation, preferably within the CPG/FMCG industries
- Minimum 2 years in a leadership role with proven ability to grow talent through assessment, goal-setting, and mentoring
- Experience in pre-sales activities, discovery phases, and project kickoffs
- Proven ability to establish and optimize BA processes from scratch
- Upper-intermediate to advanced English proficiency (both written and verbal)
- Strong stakeholder management and communication skills
- Experience working in agile environments and with distributed teams
- Problem-solving mindset with attention to detail and quality
RESPONSIBILITIES
- Split your time between hands-on project work (50%) as a Lead BA and competence leadership duties (50%)
- Work with Resource Managers to allocate BAs across projects based on skills and project needs
- Conduct tech interviews for new BAs and improve our interview process
- Evaluate BAs for promotion and help refine our promotion criteria
- Build and strengthen our BA community through regular meetups, knowledge sharing, and team events
- Set up and improve BA processes from scratch
- Work closely with the delivery director and other Competence Leads to align on cross-department initiatives
- Join pre-sales calls, discovery sessions, and project kickoffs
- Mentor junior and mid-level BAs to help them grow professionally
Role Summary
Location
Ukraine
Work type
Remote/Office
Direction
Business Analysis
Tech level
Leader
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.