Flexible work model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
ABOUT THE ROLE
In this role, you will support global customers in building, migrating, and optimizing Atlassian ecosystems that power their daily operations. Working with international teams and clients across the USA and Europe, you will take ownership of Atlassian administration and migration initiatives, helping organizations improve efficiency, collaboration, and service management outcomes.
RESPONSIBILITIES
- Administer and configure Atlassian products such as Jira, Confluence, and Jira Service Management to ensure stable, high-performing environments for customers
- Lead and execute Atlassian migration projects, including Server-to-Cloud, Data Center-to-Cloud, and Cloud-to-Cloud, delivering reliable and secure transitions
- Own day-to-day operational support and system administration activities, resolving incidents, requests, and technical issues in collaboration with internal teams and client stakeholders
- Optimize Atlassian solutions by configuring workflows, permissions, automation, and performance improvements aligned with customer needs
- Work closely with customers to gather requirements, propose best-fit Atlassian solutions, and implement enhancements that support business goals
- Manage and integrate third-party add-ons, including ScriptRunner, and develop custom solutions using Groovy where needed
- Conduct user trainings, create guidelines, and provide consultancy to help customers effectively adopt and use Atlassian tools
- Participate in system upgrades and continuous improvement initiatives, contributing to process optimization and customer success
REQUIREMENTS
- At least 3 years of hands-on experience in Atlassian administration, including Jira, Confluence, and Jira Service Management
- Practical experience with Atlassian cloud migrations from Server or Data Center environments
- Knowledge of ITIL processes and ITSM principles with a solid theoretical foundation
- Experience with ScriptRunner and Groovy for customization and automation
- Background in customer support or system administration within complex IT environments
- Ability to lead or coordinate team efforts and take ownership of technical outcomes
- Strong analytical and problem-solving skills with a proactive, solution-oriented mindset
- Upper-intermediate or higher level of English for effective communication with international clients and teams
- Team-oriented approach with the ability to collaborate effectively in distributed environments
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.
Role Summary
Location
Ukraine
Work type
Remote/Office
Direction
Corporate Functions
Tech level
Middle
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.