Flexible Work Model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
ABOUT THE ROLE
In this role, you will work with SoftServe’s Autonomous Agentic Platform, Neo, which represents the next evolution in software engineering: an ecosystem where agents orchestrate agents, workflows adapt dynamically, and guardrails enable reliable autonomy at scale. You will translate ambiguous business and technical requirements into scalable solution architectures, engineering standards, execution models, technical contracts, and delivery-ready implementation approaches.
RESPONSIBILITIES
- Shape the technical direction of a production-grade Autonomous Agentic Platform
- Define reusable agentic engineering patterns, contracts, interfaces, workflows, and delivery slices for Agentic SDLC execution
- Lead implementation strategy across agent workflows, MCP tools, context pipelines, orchestration patterns, and platform services
- Partner with architects, product owners, and client stakeholders to turn vision into executable technical systems
- Make high-impact technical decisions that balance speed, quality, scalability, reliability, and client delivery needs
- Establish engineering standards for code quality, testing, observability, documentation, operational readiness, and agentic workflow governance
- Mentor technical leads and engineers by clarifying architecture, resolving design questions, and raising the quality bar
- Use metrics, benchmarking, and validation evidence to improve platform reliability, agent performance, and delivery quality
- Build practical processes and tooling that help teams execute agentic engineering at scale
- Advance Neo’s technical voice through papers, conference talks, client-facing thought leadership, and reusable internal enablement for agentic engineering
REQUIREMENTS
- 10+ years of experience designing, building, and scaling complex software platforms, including AI-centric distributed, event-driven, or autonomous systems
- Strong hands-on expertise with Python, TypeScript/JavaScript, React, Node.js, REST/OpenAPI service contracts, MCP integration, cloud-native deployment patterns, CI/CD, observability, and automated testing
- Advanced AI/ML engineering experience with LLM-based systems, including agentic workflows, retrieval and indexing strategies, context engineering, evaluation methodologies, and token-budget management
- Strong understanding of architecture fundamentals, including microservices, C4 modeling, design patterns, and contract-first engineering, with the ability to apply them to scalable autonomous agentic systems
- Experience leading engineers and cross-functional teams through complex technical decisions, implementation tradeoffs, delivery risks, and production-quality outcomes
- Strong evidence-driven approach to technical leadership using metrics, benchmarking, validation results, and operational insights to improve system reliability and engineering execution
This is a leadership role where you will drive impact in two main directions:
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Leading People
Hire and onboard talent, build trust and inclusion, set clear priorities, coach growth, deliver results, and lead change aligned to our values.
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Leading Business
Deliver client value through business understanding, market and financial insight, global collaboration, and continuous improvement.
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.
Role Summary
Location
Colombia, Chile
Work type
Remote/Office
Direction
Engineering & Technology
Tech level
Director
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Partner with approachable leaders who communicate clearly and tie daily work to our direction.
Advanced tech communities
Hands-on engagement with AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.