Flexible Work Model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
ABOUT THE ROLE
As a Salesforce Administrator, you will support the delivery and day-to-day operation of Salesforce solutions for a boutique risk solutions business within the insurance domain. Working as part of SoftServe’s Salesforce Center of Excellence, you will help ensure stable system performance, positive user experience, and smooth collaboration with client stakeholders in an international environment
RESPONSIBILITIES
- Manage Salesforce user administration, including creating users, assigning profiles, roles, and permission sets to support secure and efficient access
- Own first-level Salesforce support activities by resolving Tier 1 cases, troubleshooting basic issues, and ensuring timely communication with users and the client
- Collaborate with Salesforce engineers, consultants, and client representatives to support configuration tasks and align solutions with business needs
- Configure and maintain Salesforce components such as custom objects, fields, page layouts, record types, and assignment rules to improve usability and data quality
- Support data management activities, including data import, export, validation, and ongoing data accuracy checks
- Document Salesforce configurations, processes, and user instructions, contributing to internal and client-facing guides
- Assist in implementing Salesforce changes under the guidance of team leaders, following established best practices and delivery standards
- Participate in knowledge sharing within the Salesforce CoE, contributing to continuous improvement and operational excellence
REQUIREMENTS
- Hands-on experience as a Salesforce Administrator for at least one year in a production environment
- Valid Salesforce Administrator certification
- Solid understanding of Salesforce data structures, standard objects, and object relationships, including Lookup and Master-Detail
- Experience with user management, profiles, roles, and permission sets
- Practical skills in Salesforce configuration, including custom objects, fields, page layouts, and record types
- Basic experience with data management tasks such as importing, exporting, and maintaining data accuracy
- Good communication skills with the ability to interact directly with clients
- Working proficiency in English for ongoing business communication
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.
Role Summary
Location
Bulgaria, Romania, Ukraine
Work type
Remote/Office
Direction
Engineering & Technology
Tech level
Junior
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.