WE ARE

SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993 in Ukraine. 13,000+ associates are currently working on 1,100+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, make a difference, have fun, and love their work.

Delivery Director is the most senior leadership position in the Delivery function. The Delivery Director is accountable for the overall project delivery, client satisfaction, and P&L. By leveraging corporate capabilities, Delivery Director partners up with career advisors and HR professionals to cultivate SoftServe talent pool and develop future technical and project leadership.

At SoftServe, we strive to make the world a better place. Our Corporate Social Responsibility program ensures a sustainable future for our associates, our company, and the communities in which we live and work across the globe. The key to fulfilling this mission is our responsibility towards customers, associates, and society. We are committed to addressing various economic, social, and environmental issues.

YOU ARE

Eager to learn fast, the one who loves working in a team, ready to be an example of a Leader for the local community, focused on a manageable number of clients, necessary for providing an extraordinary client experience, we are waiting for you! You are a perfect candidate if you are

Experienced in taking extreme ownership of project: budget, scope, schedule, and quality
Understanding how a software development company works and what business models it has
Educated in Project Management, holding MSTM, MBA, and similar certificates
Possessing at least 10 years of proven experience in management
Experienced in tracking team-building and distributed team management
Proficient in SDLC management and project management industry standards
Confident in traditional and Agile project management methodologies
Advanced in project management techniques and tools: basic revenue models, profit and loss modeling, cost-to-completion projections, project pricing models, project billing procedures, budget estimation techniques, and others
Having a background in managing different types of projects: Fixed bid, Time and Material, Outcome-based, SLA
Tracking the IT industry trends
Willing to travel
Speaking at least Upper-Intermediate Strong English level

YOU WANT TO WORK WITH

Managing delivery unit up to 100-150 FTEs team size; taking care of APAC-based clients (e.g. Singapore), focusing on Technology Banking domain both on existing Portfolio Development and expanding SoftServe presence
Managing the client’s expectations and ensuring the delivery commitments are fulfilled on scope, time, and within budget
Keeping members of the delivery unit well-informed of SoftServe corporate values, strategic goals, changes within the company, and general corporate news
Motivating, guiding, coaching, and encouraging the management team of the delivery unit together with HR Business Partner. Ensuring the definition and implementation of career development and succession planning for the team members
Client Success Leader, Vice President of Delivery, and Client Partner to proactively identify and take up opportunities to enhance the level of clients’ satisfaction
Managing the operating profit and loss, together with the Financial Partner
Establishing and maintaining effective staffing practices within the delivery unit together with GTO Partner. Taking responsibility for staffing management of the delivery unit

TOGETHER WE WILL

Ensure the implementation of the delivery excellence best practices to guarantee both quality and an optimal level of operational efficiency
Provide the team members across the delivery unit with opportunities for continuous growth and personal development