WE ARE

SoftServe is a global digital solutions company working across client projects in the USA, Europe, and APAC regions. We empower talented people to change the world and understand the best way to build our future is to help you build yours. As a digital authority that advises and provides cutting-edge technology, we reveal, transform, accelerate, and optimize the way enterprises and software companies do business.

At SoftServe, our mission is to enable talented people to change the world for the better. A key piece of this mission is our Diversity, Equity, and Social Responsibility towards clients, partners, communities, our planet, and each. We are a community of passionate people who take action on what matters, and we have the opportunities to make a difference through technology and corporate volunteering, improving IT education, promoting well-being, and making sustainable choices for the environment. As SoftServe grows, we make sure so does our positive impact on the world.

Our experienced Client Partners seek to uncover new opportunities and connect client’s strategic goals/challenges to SoftServe suite of service offerings for increased account revenue and wallet share through the creation of new sales opportunities.

THE WORK YOU’LL DO

Our Client Partner is a Business Development Leader who establishes themselves as experts and business allies to their clients. With a mixture of advocacy and inquiry skills, the Client Partner provides maximum value in every sales interaction. They leverage industry knowledge, challenge assumptions, ask difficult questions, bring insight, and provide solutions to their client’s specific business afflictions and aspirations.

Leading business development activities, developing new opportunities in several business directions for an existing client, and achieving sales booking and billing targets
Developing and maintaining a Key Account Plan to lead a comprehensive account strategy based on a deep understanding of the client’s pain points and goals. Building and growing relationships with decision-makers to increase account revenue and wallet share
Facilitating the opportunity and proposal management activities including asking questions, exhibiting curiosity, evaluating the level of interest, identifying areas to be covered, and facilitating follow-up sessions with the client
Using expertise to uncover client’s known and unknown needs and goals, communicating and persuasively delivering the value proposition for all the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement
Collaborating with cross-functional teams and other client partners, leading account development activities with customer and partner teams, liaising with services teams to understand customer's business and project goals
Providing input into Client participation in the SoftServe's NPS process, monitoring customer satisfaction at each stakeholder level, and initiating changes to increase satisfaction
Building trust, expanding network and reputation with technology and business executives to drive an effective account growth strategy
Providing quality data (CRM) to enable effective customer retention and business development activities
Ensuring operational compliance, targeting APMs for accounts and procedures and of relevant regulatory codes and codes of conduct, and adherence of own work to required standards. Understanding major IT infrastructure and Security requirements on the client side
Being an active member of our Client Partner Community and building professional development (assessment and development planning activities, formal/informal trainings, external professional accreditation)
Embracing our Company Values, as a SoftServian you are committed to promoting and supporting a work environment built upon mutual cooperation and respect for one another

YOU ARE

A previous Consultative Sales, or Customer manager with an emphasis on account revenue growth
Working with Enterprise or large ISV clients in the retail/CPG verticals
Accustomed to a fast-paced environment; self-driven and highly motivated to excel
Showing bright interpersonal and communication skills. Successfully working with multi-cultural and geographically disbursed teams
Building a trusted rapport with clients, influencing decision-making, working at executive and operational levels
A sound negotiator
Able to track multiple Customers and manage the legal processes: contract renewals, negotiations, NDA
Managing strict deadlines
Maintaining deep understanding of technology, external regulation, and industry best practices
Aware of IT Consulting and software development terms and concepts
Willing to travel a minimum of 30% to client and team locations
A holder of a Bachelor’s degree in related fields, or academic equivalent obtained through a combination of education and experience

WHAT WE OFFER

SoftServe is people-first. Together we advise, admire innovation, and develop people’s talents in an environment where you can become the best version of yourself and thrive both professionally and personally. We care deeply about our people and are proud to have earned a position and recognized by our global team to be in the top 5% of Technology employers. We strive to provide our associates with the best professional and career development opportunities with tools to help balance professional and personal life. Our benefits packages are competitive and comprehensive with generous medical, dental, life, leave, and savings plans among other perks.