WE ARE

SoftServe is a global digital solutions company with associates currently working across client projects in the USA, Europe, and APAC regions. We empower talented people to change the world and understand that the best way to build our future is to help you build yours.

As a digital authority that advises and provides cutting-edge technology, we reveal, transform, accelerate, and optimize the way enterprises and software companies do business. Our HQs are located in the USA and Ukraine, and delivery centers are based in Ukraine, Poland, and Bulgaria.

Our team of Client Executives is a Business Development Leader who establish themselves as experts and business allies to their clients. With a mixture of advocacy and inquiry skills, the Client Executives provide maximum value in every sales interaction. They leverage industry knowledge, challenge assumptions, ask difficult questions, bring insight, and provide solutions to their client’s specific business afflictions and aspirations. Customers will include a range of mid-tier companies, enterprises, and multinational corporations.

IF YOU ARE

A Consultative Sales or Customer management expert with an emphasis on account revenue growth working with Enterprise or large ISV clients
Technicaly proficient (ideally served in a technical capacity before)
Used to working in a fast-paced environment; self-driven and motivated individual
Able to work with multicultural and geographically dispersed teams
Proud of building a trusted rapport with clients, influencing decision-making, and working across executive and operational levels on IT and Business side
A guru of IT Consulting and software development terms and concepts
Willing to travel a minimum of 25% to client and team locations

AND YOU WANT TO

Lead business development activities, develop new opportunities in the existing client(s), and achieve sales booking and billing targets
Develop and maintain a Key Account Plan to lead a comprehensive account strategy based on a deep understanding of the client’s pain points and goals. Build and grow relationships with relevant decision-makers that result in increased account revenue and wallet share
Utilize personal expertise to uncover clients’ known and unknown needs and goals, communicate and deliver the value proposition for all the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement
Facilitate the opportunity and proposal management activities; ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas to clarify, and facilitate follow-up sessions with the client to monitor progress
Achieve superior NPS scores with clients: provide input into Client participation in SoftServe NPS process, monitor customer satisfaction at each stakeholder level, and initiate changes needed to increase satisfaction
Build trust, expand network and reputation with clients at all appropriate levels, including senior technology and business executives, to drive and execute an effective account growth strategy
Quality data (CRM) to enable effective customer retention and business development activities, resolve issues
Ensure operational compliance with organization policies, regulatory codes, and codes of conduct, and target APMs for accounts and procedures.
Embrace our Company Values, as a SoftServian you are committed to promoting and supporting a work environment built upon mutual cooperation and respect for one another

TOGETHER WE WILL

Lead transformational projects that will impact the future of SoftServe
Enhance your skills in a growth-oriented corporate setting
Collaborate in cross-functional teams to build strong relationships
Be an active member of our Client Partner Community, self-develop in assessment and development planning activities, formal/informal training, external professional accreditation
Lead account development activities with the customer as well as Partner teams
Cooperate with services teams to understand customer's business goals, project goals, and success for effective cooperation
Bring the best possible solutions to resolve the most complicated tasks of a well-known enterprise