Flexible work model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
ABOUT COMPANY
SoftServe Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.
We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business expertise, and we take every step with extra carefulness. Among our clients are businesses like AB InBev, Unilever, JDE, PepsiCo, Henkel, and others.
SoftServe Business System’s ideal candidate can share the company’s values and become a reliable partner for the team.
REQUIREMENTS
- 3+ years of experience in a Business Analyst position
- Hands-on experience implementing ready-made products (CRM, ERP, SAP or similar systems) for clients
- Knowledge of software development methodology basics
- Proficiency in producing clear and structured documentation
- Experience in documenting business requirements
- Skills and desire to work in a team
- Time management and prioritization skills
- Upper-intermediate or higher level of English
Nice-to-have skills
- Experience in similar positions in FMCG companies or on the contractor’s side (integrators, consulting companies)
- Knowledge of SFA (Sales Force Automation), DMS (Distribution Management System), BI (Business Intelligence), and TPM (Trade Promo Management) software solutions
- Understanding the structure of retail distribution and marketing activities
RESPONSIBILITIES
- Studying, analyzing, and describing business processes in the relevant area within the framework of ongoing projects
- Creating reports and technical specifications for the development of additional functionality for the software product
- Communicating with the customer, clarifying requirements and specifics of the work
- Communicating with the software development team
- Conducting presentations and demonstrations of the software product’s functionality for customers
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.
Role Summary
Location
Ukraine
Work type
Remote/Office
Direction
Business Analysis
Tech level
Middle
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.