[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"vacancy-trainee-service-desk-engineer-88556":3},{"statusCode":4,"vacancy":5,"roleSummary":28,"metaData":35,"schemaJobPosting":39,"vacancyBannerPath":53,"previousPagePath":26,"referralPagePath":54,"saveFormRoute":55,"loginPath":56,"isPmVacancy":25,"isBaVacancy":25,"webConfiguration":57,"vacancySource":61,"maxFileSize":73,"metaImg":74,"captchaSiteKey":75,"linkedinConfig":76,"languages":80},200,{"id":6,"name":7,"crmId":8,"description":9,"shownOnSiteEqualOpportunityEmployerDescription":10,"equalOpportunityEmployerDescription":11,"direction":12,"level":13,"city":16,"referralProgram":10,"linkedinTags":18,"tags":21,"shownOnSiteLeadershipDescription":25,"leadershipDescription":26,"shownOnSiteWeOffer":10,"weOfferDescription":27},88556,"Trainee Service Desk Engineer",100950,"\u003Ch2>ABOUT THE ROLE\u003C\u002Fh2>\u003Cp>As part of the Service Desk Team, you will support clients across healthcare, education, finance, and other domains. You will help restore client services, analyze support information, prepare reports, and keep the knowledge base up to date.\u003C\u002Fp>\u003Ch2>RESPONSIBILITIES\u003C\u002Fh2>\u003Cul>\u003Cli>Work according to a flexible shift schedule planned two weeks in advance within a 24\u002F7\u002F365 support environment, including night shifts (approximately 3 per month) and weekend duties, with 2 days off per week\u003C\u002Fli>\u003Cli>Monitor incoming requests using specialized tools and perform initial diagnostics\u003C\u002Fli>\u003Cli>Register, accept, categorize, and prioritize tickets\u003C\u002Fli>\u003Cli>Follow predefined escalation workflows\u003C\u002Fli>\u003Cli>Resolve simple tickets and known issues described in the knowledge base\u003C\u002Fli>\u003Cli>Analyze customer issues based on context and information available in internal systems; provide answers and workable solutions\u003C\u002Fli>\u003Cli>Confirm issue resolution and close tickets\u003C\u002Fli>\u003Cli>Perform regular project-related scheduled tasks and system monitoring within defined timeframes\u003C\u002Fli>\u003Cli>Identify potential trends and collaborate with problem management when applicable\u003C\u002Fli>\u003Cli>Contribute to knowledge base improvements based on ongoing ticket-processing experience\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>REQUIREMENTS\u003C\u002Fh2>\u003Cul>\u003Cli>Bachelor's degree from a University or Business School in Applied Linguistics, Linguistics, Computer Science, or a related field with a technical background\u003C\u002Fli>\u003Cli>Familiarity with IT networking and computer fundamentals\u003C\u002Fli>\u003Cli>Knowledge of enterprise software products, such as Microsoft 365 applications\u003C\u002Fli>\u003Cli>Basic understanding of ITIL principles (optional)\u003C\u002Fli>\u003Cli>Familiarity with documentation and collaboration tools such as Confluence or SharePoint (optional)\u003C\u002Fli>\u003Cli>Upper-Intermediate or higher level of written and spoken English (B2+)\u003C\u002Fli>\u003Cli>Strong verbal and written communication skills, including email correspondence and phone etiquette\u003C\u002Fli>\u003Cli>Customer-oriented mindset with strong problem-solving, research, and troubleshooting skills\u003C\u002Fli>\u003Cli>Excellent time-management, coordination, and multitasking abilities with strong attention to detail and quality\u003C\u002Fli>\u003Cli>Flexible, adaptable, stress-resistant, and quick to learn\u003C\u002Fli>\u003Cli>Responsible, punctual, and a strong team player\u003C\u002Fli>\u003C\u002Ful>",true,"\u003Cp style=\"text-align: justify;\">\u003Cem>SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.\u003C\u002Fem>\u003C\u002Fp>","Corporate Functions",{"id":14,"name":15},14,"Trainee",[17],"Ukraine",[19,20],"#LI-DNI","#LI-Remote",[22],{"id":23,"name":24},"remote","Remote\u002FOffice",false,null,"\u003Cdiv class=\"wrapper\">\n    \u003Csection class=\"section-about-us\">\n        \u003Cdiv class=\"about-us\">\n            \u003Cdiv class=\"about-us__content\">\n                \u003Cdiv class=\"about-us__text\">\n                    \u003Ch2>About us\u003C\u002Fh2>\n                    \u003Cp>\n                        We are a digital engineering and technology consulting company where expertise grows alongside\n                        people. For more than 30\n                        years, we have been elevating technology: helping organizations navigate complex business\n                        challenges by combining deep\n                        engineering knowledge with thoughtful, research-backed innovation. Our teams work across key\n                        areas: digital\n                        engineering, data and analytics, Сloud, and AI\u002FML. In each, we deliver practical, scalable\n                        solutions rooted in real\n                        business needs and measurable human impact.\n                    \u003C\u002Fp>\n                    \u003Cp>\n                        You bring your perspective and ambition. We create an environment where your work meets clarity,\n                        confidence, and\n                        purpose.\n                    \u003C\u002Fp>\n                \u003C\u002Fdiv>\n\n                \u003Cdiv class=\"about-us__image\">\n                    \u003Cpicture>\n                        \u003Csource media=\"(min-width: 1025px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Fdesctop-about.webp\" \u002F>\n                        \u003Csource media=\"(min-width: 769px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Ftablet-about.webp\" \u002F>\n                        \u003Cimg src=\"\u002Fimages\u002Fvacancy\u002Fmobile-about.webp\" alt=\"About us\" loading=\"lazy\" \u002F>\n                    \u003C\u002Fpicture>\n                \u003C\u002Fdiv>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\n        \u003Cdiv class=\"we-offer\">\n            \u003Ch2>We offer\u003C\u002Fh2>\n\n            \u003Cdiv class=\"we-offer__list\">\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--compensation\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Flexible Work Model\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Work from home, from the office, or in a hybrid format that supports focus and\n                                collaboration.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--communities\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Compensation & Benefits\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Competitive, market-based pay, benchmarked by role and location\n                                — plus health coverage, paid time off, wellness support, and learning opportunities.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--flexible\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">People-first Leadership\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Approachable leaders who communicate openly, keep teams close to the strategy, and\n                                support long-term planning.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--leadership\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Advanced tech communities\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Stay close to AI\u002FML, Cloud, Quantum Computing, IoT, and Robotics\n                                communities, with projects built on modern frameworks.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n    \u003C\u002Fsection>\n\u003C\u002Fdiv>",{"location":29,"workType":30,"direction":12,"techLevel":15,"techLevelId":14,"personalRecruiter":32},[17],[31],{"id":23,"name":24},{"fullName":33,"email":34,"profileImgPath":26},"Anzhelika Churylova","abohd@softserveinc.com",{"title":36,"description":37,"canonical":38},"Trainee Service Desk Engineer in Ukraine – Work with SoftServe","Work as Trainee Service Desk Engineer in Ukraine. Join the IT global community. On freelance or full-time, remote or in the office. Apply for your dream job at SoftServe.","https:\u002F\u002Fcareer.softserveinc.com\u002Fvacancy\u002Ftrainee-service-desk-engineer-88556",{"@context":40,"@type":41,"title":7,"description":42,"datePosted":43,"applicantLocationRequirements":44,"jobLocationType":46,"employmentType":47,"hiringOrganization":48},"https:\u002F\u002Fschema.org\u002F","JobPosting","SoftServe is people-first. People who build a global IT company and make it grow. Together we advise, drive innovation, and develop people's talent within the USA, Latin America, Europe, and Asia.","2026-05-13T19:11:19+03:00",{"@type":45,"name":17},"Country","TELECOMMUTE","Full-time",{"@type":49,"name":50,"sameAs":51,"logo":52},"Organization","SoftServe","https:\u002F\u002Fcareer.softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Flogo_black.svg","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Fvacancy\u002Fpeople.png","https:\u002F\u002Fcareer.softserveinc.com\u002Freferral\u002Fform\u002Ftrainee-service-desk-engineer-88556","https:\u002F\u002Fcareer.softserveinc.com\u002Fapi\u002Ffrontend\u002Fvacancies\u002Ftrainee-service-desk-engineer-88556\u002Fapply","https:\u002F\u002Fcareer.softserveinc.com\u002Femployee\u002Fauth\u002Furl",{"grandpromoter":26,"cumulativebonus":26,"newyearmode":26,"integration-jobfamilygroup":26,"integration-jobfamily":26,"integration-jobprofile":26,"integration-vacancy":26,"appversion":58,"vacancyLinkedinApply":59,"StaffingBoardReferralUpdateLog":26,"StaffingBoardStudentStatusLog":26,"moodleApiLog":59,"mulesoftCandidateContactLog":26,"mulesoftEmployeeLog":26,"FLOW_SSA_GROUP_START_DATE_RANGE":60,"ACTIVATE_LOG_ACTIVITY":59},"6.48","1","10",{"2":62,"4":63,"5":64,"6":65,"7":66,"8":67,"10":68,"11":69,"12":70,"13":71,"14":72},"Events","Newsletter","Job Sites","DOU","Friends & colleagues","Recruiter","Facebook","Instagram","LinkedIn","University","Other",5242880,"https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002FvacancyMeta\u002Fmaa2.png","6LeOrrkZAAAAAIbVWb6TOspTt2WE6FZ9byQAvSkz",{"api-key":77,"data-integration-context":78,"data-company-job-code":79},"77c1nnz563s57k","urn:li:organization:6549","242345466",{"ua":81,"en":82,"pl":83,"bg":84,"ro":85,"es":86},"uk-ua","en-us","pl","bg","ro","es"]