[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"vacancy-senior-platforms-engineer-salesforce-genesys-88732":3},{"statusCode":4,"vacancy":5,"roleSummary":30,"metaData":38,"schemaJobPosting":42,"vacancyBannerPath":56,"previousPagePath":28,"referralPagePath":57,"saveFormRoute":58,"loginPath":59,"isPmVacancy":27,"isBaVacancy":27,"webConfiguration":60,"vacancySource":64,"maxFileSize":76,"metaImg":77,"captchaSiteKey":78,"linkedinConfig":79,"languages":83},200,{"id":6,"name":7,"crmId":8,"description":9,"shownOnSiteEqualOpportunityEmployerDescription":10,"equalOpportunityEmployerDescription":11,"direction":12,"level":13,"city":16,"referralProgram":10,"linkedinTags":21,"tags":23,"shownOnSiteLeadershipDescription":27,"leadershipDescription":28,"shownOnSiteWeOffer":10,"weOfferDescription":29},88732,"Senior Platforms Engineer (Salesforce & Genesys)",101126,"\u003Ch2>About the role\u003C\u002Fh2>\u003Cp>As a Senior Platforms Engineer, you will take ownership of complex Salesforce and Genesys Cloud CX integrations that power enterprise customer engagement. You will work within SoftServe’s Salesforce Practice, collaborating with architects, engineers, and clients to design scalable, secure CX solutions while shaping technical standards and mentoring the team.\u003C\u002Fp>\u003Ch2>Responsibilities\u003C\u002Fh2>\u003Cul>\u003Cli style=\"text-align:left;\">Lead the technical design and delivery of end-to-end integrations between Salesforce and Genesys Cloud CX, owning architecture decisions and ensuring scalability, security, and performance\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Define and govern integration standards, patterns, and best practices across the CX Practice\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Drive the configuration and optimization of CX Cloud embedded softphone, real-time data sync, and unified agent workspace within Salesforce Lightning\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Architect and review Genesys Cloud Architect flows for inbound, outbound, chat, SMS, and digital messaging channels, and guide junior engineers through their implementation\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Lead the implementation of AI-driven external routing and predictive routing, leveraging Salesforce Einstein AI and Genesys Agent Copilot to deliver measurable improvements in agent efficiency and customer experience\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Own the enablement of native digital channels (web messaging, SMS, WhatsApp) within Salesforce Omni-Channel via Genesys, and oversee outbound campaign delivery from Salesforce Sales Cloud\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Provide technical leadership in client discovery workshops, solution design sessions, and executive-level presentations\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Conduct code reviews, set quality standards, and mentor mid-level and junior engineers within the team\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Ensure compliance (PCI, HIPAA, GDPR) is designed in from the start across all integration touchpoints\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Requirements\u003C\u002Fh2>\u003Cul>\u003Cli style=\"text-align:left;\">5+ years of Salesforce development experience (Apex, Lightning Web Components, Flow Builder, REST\u002FSOAP APIs, SOQL), with a strong portfolio of complex production integrations\u003C\u002Fli>\u003Cli style=\"text-align:left;\">3+ years of Genesys Cloud CX implementation or integration experience (Architect flows, Platform API, Conversations API, Routing API, OAuth, webhook\u002Fnotification patterns)\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Demonstrated technical leadership on CX Cloud from Genesys and Salesforce projects, including architecture ownership and stakeholder management\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Deep expertise in Salesforce integration patterns: Platform Events, Change Data Capture, External Services, Named Credentials, and Connected Apps\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Strong command of Salesforce Einstein AI for Service Cloud and Genesys Agent Copilot, with experience delivering measurable AI-driven outcomes in contact center environments\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Salesforce Certified Platform Developer II or higher; additional certifications (Application Architect, System Architect) are a strong advantage\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Genesys Cloud CX Certified Professional or Developer certification is a plus\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Proven ability to mentor engineers, lead technical discussions, and translate complex requirements into clear, actionable solution designs\u003C\u002Fli>\u003Cli style=\"text-align:left;\">Excellent English communication skills (C1), with experience presenting to both technical teams and C-level stakeholders\u003C\u002Fli>\u003C\u002Ful>",true,"\u003Cp style=\"text-align: justify;\">\u003Cem>SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.\u003C\u002Fem>\u003C\u002Fp>","Engineering & Technology",{"id":14,"name":15},3,"Senior",[17,18,19,20],"Bulgaria","Poland","Romania","Ukraine",[22],"#LI-Remote",[24],{"id":25,"name":26},"remote","Remote\u002FOffice",false,null,"\u003Cdiv class=\"wrapper\">\n    \u003Csection class=\"section-about-us\">\n        \u003Cdiv class=\"about-us\">\n            \u003Cdiv class=\"about-us__content\">\n                \u003Cdiv class=\"about-us__text\">\n                    \u003Ch2>About us\u003C\u002Fh2>\n                    \u003Cp>\n                        We are a digital engineering and technology consulting company where expertise grows alongside\n                        people. For more than 30\n                        years, we have been elevating technology: helping organizations navigate complex business\n                        challenges by combining deep\n                        engineering knowledge with thoughtful, research-backed innovation. Our teams work across key\n                        areas: digital\n                        engineering, data and analytics, Сloud, and AI\u002FML. In each, we deliver practical, scalable\n                        solutions rooted in real\n                        business needs and measurable human impact.\n                    \u003C\u002Fp>\n                    \u003Cp>\n                        You bring your perspective and ambition. We create an environment where your work meets\n                        clarity, confidence, and\n                        purpose.\n                    \u003C\u002Fp>\n                \u003C\u002Fdiv>\n\n                \u003Cdiv class=\"about-us__image\">\n                    \u003Cpicture>\n                        \u003Csource media=\"(min-width: 1025px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Fdesctop-about.webp\" \u002F>\n                        \u003Csource media=\"(min-width: 769px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Ftablet-about.webp\" \u002F>\n                        \u003Cimg src=\"\u002Fimages\u002Fvacancy\u002Fmobile-about.webp\" alt=\"About us\" loading=\"lazy\" \u002F>\n                    \u003C\u002Fpicture>\n                \u003C\u002Fdiv>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\n        \u003Cdiv class=\"we-offer\">\n            \u003Ch2>We offer\u003C\u002Fh2>\n\n            \u003Cdiv class=\"we-offer__list\">\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--compensation\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Flexible work model\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Work from home, from the office, or in a hybrid format that supports focus and\n                                collaboration.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--communities\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Compensation & Benefits\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Competitive, market-based pay, benchmarked by role and\n                                location — plus health coverage, paid time off, wellness support, and learning\n                                opportunities.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--flexible\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">People-first Leadership\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Approachable leaders who communicate openly, keep teams close to the strategy, and\n                                support long-term planning.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--leadership\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Advanced tech communities\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Stay close to AI\u002FML, Cloud, Quantum Computing, IoT, and\n                                Robotics communities, with projects built on modern frameworks.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n    \u003C\u002Fsection>\n\u003C\u002Fdiv>",{"location":31,"workType":32,"direction":12,"techLevel":15,"techLevelId":14,"personalRecruiter":34},[17,18,19,20],[33],{"id":25,"name":26},{"fullName":35,"email":36,"profileImgPath":37},"Viktoriia Deleichuk","vdele@softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002Frecruiter\u002F257207.jpeg",{"title":39,"description":40,"canonical":41},"Senior Platforms Engineer (Salesforce & Genesys) in Bulgaria, Poland, Romania, Ukraine – Work with SoftServe","Work as Senior Platforms Engineer (Salesforce & Genesys) in Bulgaria, Poland, Romania, Ukraine. Join the IT global community. On freelance or full-time, remote or in the office. Apply for your dream job at SoftServe.","https:\u002F\u002Fcareer.softserveinc.com\u002Fvacancy\u002Fsenior-platforms-engineer-salesforce-genesys-88732",{"@context":43,"@type":44,"title":7,"description":45,"datePosted":46,"applicantLocationRequirements":47,"jobLocationType":49,"employmentType":50,"hiringOrganization":51},"https:\u002F\u002Fschema.org\u002F","JobPosting","SoftServe is people-first. People who build a global IT company and make it grow. Together we advise, drive innovation, and develop people's talent within the USA, Latin America, Europe, and Asia.","2026-05-26T19:06:33+03:00",{"@type":48,"name":17},"Country","TELECOMMUTE","Full-time",{"@type":52,"name":53,"sameAs":54,"logo":55},"Organization","SoftServe","https:\u002F\u002Fcareer.softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Flogo_black.svg","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Fvacancy\u002Fpeople.png","https:\u002F\u002Fcareer.softserveinc.com\u002Freferral\u002Fform\u002Fsenior-platforms-engineer-salesforce-genesys-88732","https:\u002F\u002Fcareer.softserveinc.com\u002Fapi\u002Ffrontend\u002Fvacancies\u002Fsenior-platforms-engineer-salesforce-genesys-88732\u002Fapply","https:\u002F\u002Fcareer.softserveinc.com\u002Femployee\u002Fauth\u002Furl",{"grandpromoter":28,"cumulativebonus":28,"newyearmode":28,"integration-jobfamilygroup":61,"integration-jobfamily":61,"integration-jobprofile":61,"integration-vacancy":28,"appversion":62,"vacancyLinkedinApply":61,"StaffingBoardReferralUpdateLog":28,"StaffingBoardStudentStatusLog":28,"moodleApiLog":61,"mulesoftCandidateContactLog":28,"mulesoftEmployeeLog":28,"FLOW_SSA_GROUP_START_DATE_RANGE":63,"ACTIVATE_LOG_ACTIVITY":61},"1","6.48","10",{"2":65,"4":66,"5":67,"6":68,"7":69,"8":70,"10":71,"11":72,"12":73,"13":74,"14":75},"Events","Newsletter","Job Sites","DOU","Friends & colleagues","Recruiter","Facebook","Instagram","LinkedIn","University","Other",5242880,"https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002FvacancyMeta\u002Fmaa3.png","6LeOrrkZAAAAAIbVWb6TOspTt2WE6FZ9byQAvSkz",{"api-key":80,"data-integration-context":81,"data-company-job-code":82},"77c1nnz563s57k","urn:li:organization:6549","242345466",{"ua":84,"en":85,"pl":86,"bg":87,"ro":88,"es":89},"uk-ua","en-us","pl","bg","ro","es"]