About the role
As a Partnership Operations Specialist, you will support day-to-day partnership operations and collaborate with Sales, Finance, Marketing, COEs, Delivery, and other teams. You will streamline processes, drive partner onboarding and enablement, coordinate operational activities, and ensure smooth execution of partnership programs that support SoftServe's global partner ecosystem.
Responsibilities
- Own end-to-end onboarding of emerging partners, including operational setup, access provisioning, and contract coordination
- Manage partner enablement activities, including trainings, certifications, specializations, and competency programs
- Coordinate partnership operations across Sales, Delivery, COEs, Marketing, Finance, and partner teams
- Support partnership contract, fee payment, and compliance processes
- Manage partner tools, platforms, and resources, ensuring effective adoption across internal teams
- Coordinate partner funding programs, including fund requests, tracking, invoicing, and reporting
- Maintain partnership presence across internal and external channels, including partner websites, announcements, and PR activities
- Analyze partner programs and share insights, opportunities, and updates with stakeholders
- Support account teams with partner-related requests and collaboration opportunities
- Coordinate partner visits, joint initiatives, and marketing activities
- Prepare regular reports on partnership performance, achievements, and key operational metrics
- Support strategic partner management initiatives and drive continuous process improvements
Requirements
- Understanding of partner ecosystems, partner programs, and operational processes
- Experience with CRM systems (Dynamics CRM preferred), reporting, and data management
- Experience coordinating invoicing, funding, or financial processes
- Proficiency in Microsoft Office (Excel, PowerPoint) and Google Workspace
- Experience with Power BI or similar reporting and analytics tools
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- Ownership mindset with a strong focus on execution and results
- Upper-Intermediate English level or higher
- Bachelor's degree in Business, Administration, Technology, or a related field
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
Role Summary
Ukraine
Remote/Office
Business Development & Marketing
Client Success
Senior
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