[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"vacancy-senior-it-support-engineer-91400":3},{"statusCode":4,"vacancy":5,"roleSummary":27,"metaData":36,"schemaJobPosting":40,"vacancyBannerPath":54,"previousPagePath":25,"referralPagePath":55,"saveFormRoute":56,"loginPath":57,"isPmVacancy":24,"isBaVacancy":24,"webConfiguration":58,"vacancySource":62,"maxFileSize":74,"metaImg":75,"captchaSiteKey":76,"linkedinConfig":77,"languages":81},200,{"id":6,"name":7,"crmId":8,"description":9,"shownOnSiteEqualOpportunityEmployerDescription":10,"equalOpportunityEmployerDescription":11,"direction":12,"level":13,"city":16,"referralProgram":10,"linkedinTags":18,"tags":20,"shownOnSiteLeadershipDescription":24,"leadershipDescription":25,"shownOnSiteWeOffer":10,"weOfferDescription":26},91400,"Senior IT Support Engineer",103795,"\u003Ch2>\u003Cstrong>ABOUT THE ROLE\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>In this role, you will take ownership of IT support and workplace technology operations while helping shape the company's IT maturity and security posture. You will work\u003C\u002Fp>\u003Cp>across identity and access management, endpoint management, collaboration platforms, and AI tooling, ensuring employees have secure and reliable access to the systems they need. Beyond day-to-day support, you will contribute to strategic initiatives focused on automation, compliance, service improvement, and SaaS governance.\u003C\u002Fp>\u003Ch2>\u003Cstrong>RESPONSIBILITIES\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cul>\u003Cli>Resolve IT helpdesk requests and end-user technical issues while maintaining a high standard of service and communication\u003C\u002Fli>\u003Cli>Manage Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint, to ensure reliable collaboration and productivity\u003C\u002Fli>\u003Cli>Partner with internal stakeholders and cross-functional teams to deliver onboarding, offboarding, access management, and technology adoption initiatives\u003C\u002Fli>\u003Cli>Administer Microsoft Entra ID environments, security groups, user accounts, and role-based access controls\u003C\u002Fli>\u003Cli>Troubleshoot and remediate identity, authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and application access issues\u003C\u002Fli>\u003Cli>Configure, enroll, manage, and support Windows devices through Microsoft Intune, including compliance, patching, and endpoint security controls\u003C\u002Fli>\u003Cli>Support company business applications such as Slack and AI platforms, including access provisioning, license administration, and usage governance\u003C\u002Fli>\u003Cli>Maintain IT documentation, asset inventories, operational procedures, and knowledge base content while escalating complex issues to vendors or specialized teams when required\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>\u003Cstrong>REQUIREMENTS\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cul>\u003Cli>Advanced experience with Microsoft 365 administration, including Outlook, Teams, OneDrive, and SharePoint\u003C\u002Fli>\u003Cli>Strong hands-on experience with Microsoft Entra ID, identity lifecycle management, security groups, and access governance\u003C\u002Fli>\u003Cli>Proven experience supporting and administering Microsoft Intune for device enrollment, compliance policies, software deployment, and endpoint management\u003C\u002Fli>\u003Cli>Solid knowledge of Single Sign-On (SSO), Multi-Factor Authentication (MFA), conditional access, and modern identity management practices\u003C\u002Fli>\u003Cli>Strong experience supporting Windows-based environments and end-user devices; practical macOS administration experience will be considered an advantage\u003C\u002Fli>\u003Cli>Demonstrated experience delivering IT projects related to automation, service improvement, security, or workplace technologies in addition to operational support\u003C\u002Fli>\u003Cli>Good understanding of SaaS administration, including collaboration platforms and AI tools such as Slack, ChatGPT, Claude, and Microsoft Copilot\u003C\u002Fli>\u003Cli>Strong communication and stakeholder management skills with the ability to document processes, explain technical concepts, and collaborate across teams\u003C\u002Fli>\u003Cli>Fluent English for day-to-day communication, technical documentation, and collaboration with international stakeholders\u003C\u002Fli>\u003C\u002Ful>",true,"\u003Cp style=\"text-align: justify;\">\u003Cem>SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.\u003C\u002Fem>\u003C\u002Fp>","Corporate Functions",{"id":14,"name":15},3,"Senior",[17],"Ukraine",[19],"#LI-Remote",[21],{"id":22,"name":23},"remote","Remote\u002FOffice",false,null,"\u003Cdiv class=\"wrapper\">\n    \u003Csection class=\"section-about-us\">\n        \u003Cdiv class=\"about-us\">\n            \u003Cdiv class=\"about-us__content\">\n                \u003Cdiv class=\"about-us__text\">\n                    \u003Ch2>About us\u003C\u002Fh2>\n                    \u003Cp>\n                        We are a digital engineering and technology consulting company where expertise grows alongside\n                        people. For more than 30\n                        years, we have been elevating technology: helping organizations navigate complex business\n                        challenges by combining deep\n                        engineering knowledge with thoughtful, research-backed innovation. Our teams work across key\n                        areas: digital\n                        engineering, data and analytics, Сloud, and AI\u002FML. In each, we deliver practical, scalable\n                        solutions rooted in real\n                        business needs and measurable human impact.\n                    \u003C\u002Fp>\n                    \u003Cp>\n                        You bring your perspective and ambition. We create an environment where your work meets\n                        clarity, confidence, and\n                        purpose.\n                    \u003C\u002Fp>\n                \u003C\u002Fdiv>\n\n                \u003Cdiv class=\"about-us__image\">\n                    \u003Cpicture>\n                        \u003Csource media=\"(min-width: 1025px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Fdesctop-about.webp\" \u002F>\n                        \u003Csource media=\"(min-width: 769px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Ftablet-about.webp\" \u002F>\n                        \u003Cimg src=\"\u002Fimages\u002Fvacancy\u002Fmobile-about.webp\" alt=\"About us\" loading=\"lazy\" \u002F>\n                    \u003C\u002Fpicture>\n                \u003C\u002Fdiv>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\n        \u003Cdiv class=\"we-offer\">\n            \u003Ch2>We offer\u003C\u002Fh2>\n\n            \u003Cdiv class=\"we-offer__list\">\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--compensation\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Flexible work model\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Work from home, from the office, or in a hybrid format that supports focus and\n                                collaboration.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--communities\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Compensation & Benefits\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Competitive, market-based pay, benchmarked by role and\n                                location — plus health coverage, paid time off, wellness support, and learning\n                                opportunities.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--flexible\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">People-first Leadership\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Approachable leaders who communicate openly, keep teams close to the strategy, and\n                                support long-term planning.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--leadership\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Advanced tech communities\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Stay close to AI\u002FML, Cloud, Quantum Computing, IoT, and\n                                Robotics communities, with projects built on modern frameworks.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n    \u003C\u002Fsection>\n\u003C\u002Fdiv>",{"location":28,"workType":29,"direction":12,"techLevel":15,"techLevelId":14,"personalRecruiter":31,"subdirection":35},[17],[30],{"id":22,"name":23},{"fullName":32,"email":33,"profileImgPath":34},"Olha 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Join the IT global community. On freelance or full-time, remote or in the office. Apply for your dream job at SoftServe.","https:\u002F\u002Fcareer.softserveinc.com\u002Fvacancy\u002Fsenior-it-support-engineer-91400",{"@context":41,"@type":42,"title":7,"description":43,"datePosted":44,"applicantLocationRequirements":45,"jobLocationType":47,"employmentType":48,"hiringOrganization":49},"https:\u002F\u002Fschema.org\u002F","JobPosting","SoftServe is people-first. People who build a global IT company and make it grow. Together we advise, drive innovation, and develop people's talent within the USA, Latin America, Europe, and Asia.","2026-11-03T17:32:09+02:00",{"@type":46,"name":17},"Country","TELECOMMUTE","Full-time",{"@type":50,"name":51,"sameAs":52,"logo":53},"Organization","SoftServe","https:\u002F\u002Fcareer.softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Flogo_black.svg","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Fvacancy\u002Fpeople.png","https:\u002F\u002Fcareer.softserveinc.com\u002Freferral\u002Fform\u002Fsenior-it-support-engineer-91400","https:\u002F\u002Fcareer.softserveinc.com\u002Fapi\u002Ffrontend\u002Fvacancies\u002Fsenior-it-support-engineer-91400\u002Fapply","https:\u002F\u002Fcareer.softserveinc.com\u002Femployee\u002Fauth\u002Furl",{"grandpromoter":25,"cumulativebonus":25,"newyearmode":25,"integration-jobfamilygroup":25,"integration-jobfamily":25,"integration-jobprofile":25,"integration-vacancy":59,"appversion":60,"vacancyLinkedinApply":59,"StaffingBoardReferralUpdateLog":25,"StaffingBoardStudentStatusLog":25,"moodleApiLog":59,"mulesoftCandidateContactLog":25,"mulesoftEmployeeLog":25,"FLOW_SSA_GROUP_START_DATE_RANGE":61,"ACTIVATE_LOG_ACTIVITY":25},"1","6.57.2","10",{"2":63,"4":64,"5":65,"6":66,"7":67,"8":68,"10":69,"11":70,"12":71,"13":72,"14":73},"Events","Newsletter","Job Sites","DOU","Friends & colleagues","Recruiter","Facebook","Instagram","LinkedIn","University","Other",5242880,"https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002FvacancyMeta\u002Fmanag1.png","6LdFrJktAAAAAOQrByH23fkN7EHKcd1ciLeNSK5B",{"api-key":78,"data-integration-context":79,"data-company-job-code":80},"77c1nnz563s57k","urn:li:organization:6549","242345466",{"ua":82,"en":83,"pl":84,"bg":85,"ro":86,"es":87},"uk-ua","en-us","pl","bg","ro","es"]