[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"vacancy-senior-application-support-engineer-90548":3},{"statusCode":4,"vacancy":5,"roleSummary":27,"metaData":36,"schemaJobPosting":40,"vacancyBannerPath":54,"previousPagePath":25,"referralPagePath":55,"saveFormRoute":56,"loginPath":57,"isPmVacancy":24,"isBaVacancy":24,"webConfiguration":58,"vacancySource":62,"maxFileSize":74,"metaImg":75,"captchaSiteKey":76,"linkedinConfig":77,"languages":81},200,{"id":6,"name":7,"crmId":8,"description":9,"shownOnSiteEqualOpportunityEmployerDescription":10,"equalOpportunityEmployerDescription":11,"direction":12,"level":13,"city":16,"referralProgram":10,"linkedinTags":18,"tags":20,"shownOnSiteLeadershipDescription":24,"leadershipDescription":25,"shownOnSiteWeOffer":10,"weOfferDescription":26},90548,"Senior Application Support Engineer",102942,"\u003Ch2>ABOUT THE ROLE\u003C\u002Fh2>\u003Cp>Join a team focused on supporting enterprise client solutions throughout the post-deployment lifecycle, ensuring stability, performance, and a seamless user experience after go-live. As a senior support engineer, you will combine application troubleshooting, operational ownership, and customer-facing communication to resolve complex incidents, drive technical improvements, and provide reliable support across global client environments.\u003C\u002Fp>\u003Ch2>RESPONSIBILITIES\u003C\u002Fh2>\u003Cul>\u003Cli>Monitor production systems and cloud environments, proactively identifying performance, reliability, and availability issues to maintain operational excellence for enterprise clients\u003C\u002Fli>\u003Cli>Own complex operational incidents, drive investigations, coordinate resolution efforts, and minimize business impact during critical service disruptions\u003C\u002Fli>\u003Cli>Collaborate with implementation engineers, development teams, and client stakeholders to quickly absorb business context, application workflows, and system architecture following deployment\u003C\u002Fli>\u003Cli>Analyze, troubleshoot, and debug existing applications to identify root causes, implement technical fixes, apply hotfixes, and improve platform stability\u003C\u002Fli>\u003Cli>Lead incident triage activities, independently resolving advanced technical issues while escalating architectural or foundational defects with clear technical documentation and recommendations\u003C\u002Fli>\u003Cli>Utilize monitoring, logging, and observability platforms to analyze system behavior, identify reliability risks, and recommend operational improvements\u003C\u002Fli>\u003Cli>Support cloud infrastructure, containerized environments, and CI\u002FCD processes to ensure smooth application operations and efficient release management\u003C\u002Fli>\u003Cli>Provide technical guidance to support engineers, contribute to knowledge transfer activities, and maintain clear communication with enterprise customers during escalations and support engagements\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>REQUIREMENTS\u003C\u002Fh2>\u003Cul>\u003Cli>5+ years of professional experience in software engineering, technical application support, systems operations, or a related technical role\u003C\u002Fli>\u003Cli>Strong ability to read, troubleshoot, and debug applications developed with technologies such as Python, JavaScript, TypeScript, React, Node.js, or Java\u003C\u002Fli>\u003Cli>Working knowledge of cloud platforms including AWS, Microsoft Azure, or Google Cloud Platform\u003C\u002Fli>\u003Cli>Hands-on experience with containerization technologies, including Docker and Kubernetes, as well as CI\u002FCD pipelines and deployment processes\u003C\u002Fli>\u003Cli>Practical experience with observability and monitoring platforms such as Datadog, Grafana, Prometheus, or Splunk, including system analysis and performance troubleshooting\u003C\u002Fli>\u003Cli>Strong understanding of incident management, root cause analysis, and production support best practices\u003C\u002Fli>\u003Cli>Excellent analytical and problem-solving skills with the ability to independently investigate and resolve complex technical issues\u003C\u002Fli>\u003Cli>High adaptability, strong ownership mindset, and the ability to rapidly learn new systems, technologies, and business domains\u003C\u002Fli>\u003Cli>Advanced verbal and written English communication skills with confidence leading technical discussions, supporting customers during escalations, and ensuring effective documentation and shift handovers\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cbr \u002F>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cbr \u002F>\u003C\u002Fp>",true,"\u003Cp style=\"text-align: justify;\">\u003Cem>SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.\u003C\u002Fem>\u003C\u002Fp>","Corporate Functions",{"id":14,"name":15},3,"Senior",[17],"Ukraine",[19],"#LI-Remote",[21],{"id":22,"name":23},"remote","Remote\u002FOffice",false,null,"\u003Cdiv class=\"wrapper\">\n    \u003Csection class=\"section-about-us\">\n        \u003Cdiv class=\"about-us\">\n            \u003Cdiv class=\"about-us__content\">\n                \u003Cdiv class=\"about-us__text\">\n                    \u003Ch2>About us\u003C\u002Fh2>\n                    \u003Cp>\n                        We are a digital engineering and technology consulting company where expertise grows alongside\n                        people. For more than 30\n                        years, we have been elevating technology: helping organizations navigate complex business\n                        challenges by combining deep\n                        engineering knowledge with thoughtful, research-backed innovation. Our teams work across key\n                        areas: digital\n                        engineering, data and analytics, Сloud, and AI\u002FML. In each, we deliver practical, scalable\n                        solutions rooted in real\n                        business needs and measurable human impact.\n                    \u003C\u002Fp>\n                    \u003Cp>\n                        You bring your perspective and ambition. We create an environment where your work meets\n                        clarity, confidence, and\n                        purpose.\n                    \u003C\u002Fp>\n                \u003C\u002Fdiv>\n\n                \u003Cdiv class=\"about-us__image\">\n                    \u003Cpicture>\n                        \u003Csource media=\"(min-width: 1025px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Fdesctop-about.webp\" \u002F>\n                        \u003Csource media=\"(min-width: 769px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Ftablet-about.webp\" \u002F>\n                        \u003Cimg src=\"\u002Fimages\u002Fvacancy\u002Fmobile-about.webp\" alt=\"About us\" loading=\"lazy\" \u002F>\n                    \u003C\u002Fpicture>\n                \u003C\u002Fdiv>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\n        \u003Cdiv class=\"we-offer\">\n            \u003Ch2>We offer\u003C\u002Fh2>\n\n            \u003Cdiv class=\"we-offer__list\">\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--compensation\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Flexible work model\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Work from home, from the office, or in a hybrid format that supports focus and\n                                collaboration.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--communities\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Compensation & Benefits\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Competitive, market-based pay, benchmarked by role and\n                                location — plus health coverage, paid time off, wellness support, and learning\n                                opportunities.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--flexible\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">People-first Leadership\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Approachable leaders who communicate openly, keep teams close to the strategy, and\n                                support long-term planning.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--leadership\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Advanced tech communities\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Stay close to AI\u002FML, Cloud, Quantum Computing, IoT, and\n                                Robotics communities, with projects built on modern frameworks.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n    \u003C\u002Fsection>\n\u003C\u002Fdiv>",{"location":28,"workType":29,"direction":12,"techLevel":15,"techLevelId":14,"personalRecruiter":31,"subdirection":35},[17],[30],{"id":22,"name":23},{"fullName":32,"email":33,"profileImgPath":34},"Viktoriia Lukasevych","vlukase@softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002Frecruiter\u002F270537.jpg","IT Support",{"title":37,"description":38,"canonical":39},"Senior Application Support Engineer in Ukraine – Work with SoftServe","Work as Senior Application Support Engineer in Ukraine. Join the IT global community. On freelance or full-time, remote or in the office. Apply for your dream job at SoftServe.","https:\u002F\u002Fcareer.softserveinc.com\u002Fvacancy\u002Fsenior-application-support-engineer-90548",{"@context":41,"@type":42,"title":7,"description":43,"datePosted":44,"applicantLocationRequirements":45,"jobLocationType":47,"employmentType":48,"hiringOrganization":49},"https:\u002F\u002Fschema.org\u002F","JobPosting","SoftServe is people-first. People who build a global IT company and make it grow. Together we advise, drive innovation, and develop people's talent within the USA, Latin America, Europe, and Asia.","2026-09-17T16:44:54+03:00",{"@type":46,"name":17},"Country","TELECOMMUTE","Full-time",{"@type":50,"name":51,"sameAs":52,"logo":53},"Organization","SoftServe","https:\u002F\u002Fcareer.softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Flogo_black.svg","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Fvacancy\u002Fpeople.png","https:\u002F\u002Fcareer.softserveinc.com\u002Freferral\u002Fform\u002Fsenior-application-support-engineer-90548","https:\u002F\u002Fcareer.softserveinc.com\u002Fapi\u002Ffrontend\u002Fvacancies\u002Fsenior-application-support-engineer-90548\u002Fapply","https:\u002F\u002Fcareer.softserveinc.com\u002Femployee\u002Fauth\u002Furl",{"grandpromoter":25,"cumulativebonus":25,"newyearmode":25,"integration-jobfamilygroup":25,"integration-jobfamily":25,"integration-jobprofile":25,"integration-vacancy":59,"appversion":60,"vacancyLinkedinApply":59,"StaffingBoardReferralUpdateLog":25,"StaffingBoardStudentStatusLog":25,"moodleApiLog":59,"mulesoftCandidateContactLog":25,"mulesoftEmployeeLog":25,"FLOW_SSA_GROUP_START_DATE_RANGE":61,"ACTIVATE_LOG_ACTIVITY":25},"1","6.55.0","10",{"2":63,"4":64,"5":65,"6":66,"7":67,"8":68,"10":69,"11":70,"12":71,"13":72,"14":73},"Events","Newsletter","Job Sites","DOU","Friends & colleagues","Recruiter","Facebook","Instagram","LinkedIn","University","Other",5242880,"https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002FvacancyMeta\u002Ftcn1.png","6LdFrJktAAAAAOQrByH23fkN7EHKcd1ciLeNSK5B",{"api-key":78,"data-integration-context":79,"data-company-job-code":80},"77c1nnz563s57k","urn:li:organization:6549","242345466",{"ua":82,"en":83,"pl":84,"bg":85,"ro":86,"es":87},"uk-ua","en-us","pl","bg","ro","es"]