Flexible Work Model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
About the role
In this role, you will lead the delivery of ServiceNow projects within our growing practice, initially focusing on Source-to-Pay implementations. You will also have the opportunity to work across a broader range of ServiceNow solutions. You will collaborate with Delivery Managers, Finance, and Operations to track project performance, support decision-making, and ensure efficient, high-quality delivery while working closely with international clients and senior stakeholders.
Responsibilities
- Lead delivery governance across ServiceNow implementation and transformation programs, ensuring alignment with project objectives, timelines, and contractual commitments
- Partner with Delivery, Finance, Operations, and Client stakeholders to ensure seamless project execution
- Manage resource allocation, staffing updates, capacity planning, and demand forecasting using Workday and related planning tools
- Own project financials: budgets, forecasts, invoicing readiness, and revenue tracking
- Administer Statements of Work (SOW) and support contract lifecycle processes
- Produce executive-grade project status reports, delivery dashboards, and performance metrics for client and internal leadership audiences
- Track and actively manage risks, issues, dependencies, and action items, driving mitigation rather than documentation alone
- Drive adherence to ServiceNow delivery methodology, governance standards, and operational best practices
Requirements
- 5+ years of project management, PMO, or delivery operations experience on enterprise technology programs
- Demonstrated experience delivering or directly supporting a minimum of 5 ServiceNow projects
- Completion of the ServiceNow Technical Project Manager Learning Path or equivalent ServiceNow project delivery certification
- CAPM, PMP, PRINCE2, Scrum Master, SAFe, or equivalent certification
- Strong understanding of ServiceNow implementation methodology, delivery lifecycle, governance frameworks, and platform best practices
- Familiarity with ServiceNow release management, platform upgrades, and enterprise governance processes
- Hands-on experience with ServiceNow Source-to-Pay is required for this role; broader ServiceNow module experience across ITSM, SecOps, IRM, AI Control Tower, or SPM is a strong advantage as the role will expand across the full practice over time
- Strong understanding of project lifecycle management, resource planning, forecasting, and delivery governance principles
- Experience supporting budgeting, forecasting, financial tracking, and operational reporting processes
- Fluent, professional English, written and verbal, required for this role regardless of work location
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.
Role Summary
Location
Bulgaria, Poland, Romania
Work type
Remote/Office
Direction
Project Management
Subdirection
Project Management
Tech level
Lead
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.