Flexible work model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
About the role
In this role, you will combine hands-on technical investigation with test automation to help identify root causes of customer-reported issues and improve product quality through reliable automated testing. You will work on a complex network-oriented product, collaborating with QA and engineering teams to analyze application behavior across multiple components, validate integrations, and support successful product releases.
Responsibilities
- Investigate customer-reported issues by reviewing available evidence, reproducing reported problems, recreating relevant environments and conditions, and narrowing down potential root causes
- Analyze application logs, network traffic captures, API behavior, and database records to understand how issues develop across different components
- Perform hands-on troubleshooting of complex technical issues, distinguishing between product defects, test failures, and environment or network-related problems
- Prepare detailed bug reports, including affected versions and environments, reproduction steps, expected and actual results, and supporting technical evidence
- Develop, maintain, and debug automated tests using C#/.NET
- Investigate failed automated test runs, identify the reasons for failures, and improve test reliability
- Implement regression tests to prevent previously identified issues from reoccurring
- Perform API testing, validate requests and responses, and investigate service integration issues
- Work with the development and QA teams to communicate investigation findings and support issue resolution
Requirements
- Hands-on experience developing, maintaining, and debugging automated tests using C#/.NET and modern test automation frameworks
- Practical knowledge of networking concepts and protocols, including TCP, UDP, DNS, and TLS, with experience using Wireshark for traffic analysis and troubleshooting network-related issues
- Strong analytical and problem-solving skills, with the ability to independently investigate complex issues, test hypotheses, analyze technical evidence, and identify root causes
- Experience testing REST APIs, validating requests and responses, and investigating service integrations; familiarity with GraphQL and Hot Chocolate would be an advantage
- Strong SQL skills and experience querying relational databases to validate application behavior and investigate data inconsistencies; experience with Microsoft SQL Server, PostgreSQL, or MongoDB would be beneficial
- Experience working with Git, CI/CD pipelines, and preferably Azure DevOps Pipelines
- Practical experience working in Windows and Linux environments; familiarity with Playwright, Cypress, or Node.js would be considered a plus
- Ability to document technical findings clearly, prepare detailed bug reports, and collaborate effectively with developers and other QA team members
- Strong Intermediate or higher level of spoken and written English
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
Role Summary
Location
Ukraine
Work type
Remote/Office
Direction
Software Testing
Subdirection
Test Automation
Tech level
Middle
Apply Now
Fill out the form, and we'll be in touch shortly.
About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.