Flexible Work Model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
WE ARE
SoftServe is a leading technology solutions company specializing in software development and consultancy services. With offices across the globe and development centers across Eastern Europe, we treat our client’s business as if it were our own and are passionate about delivering efficient, innovative, world-class solutions.
Our Clients are companies located in the USA and Europe, whose businesses cover healthcare, education, finance, and other areas.
Our team works with server, data center, and cloud-based Atlassian applications such as Jira, Confluence, Bitbucket, and Jira Service Management, among others. We offer various Atlassian services, including cloud migrations, implementation services, Managed Services, and Consultancy.
IF YOU ARE
- Possessing 3+ years of working experience with Atlassian Administration
- Strong in Administrating Atlassian products: Jira, Confluence, JSM, and others
- Experienced in Atlassian migrations (preferably Server-to-Cloud)
- Competent in Team leading experience
- Skilled in ITIL processes and ITSM, or good theoretical knowledge
- Proficient in problem-solving and research skills, with a desire to help people fix their problems
- Effective as a team player
- Confident with customer support or system administration
- Capable of communicating at an intermediate English level
- Skilled in technical background (would be a plus)
AND YOU WANT TO
- Coordinate the team of 3-5 Atlassian application administrators
- Support the team with issue troubleshooting
- Operate with different Atlassian migrations (Server-to-Cloud, Cloud-to-Cloud, etc.)
- Work on Atlassian configuration requests and product optimization
- Interact with Atlassian 3rd party add-ons and integrations
- Attend user guides and training for customers
- Take part in the administration activities for customers
- Work closely with the client’s stakeholders, identifying and implementing their requirements for the Atlassian application
- Integrate the challenges of finding the best solutions for the customers
- Perform major/minor system upgrades (upgrading Jira to a new version)
TOGETHER WE WILL
- Help customers with migration to Atlassian Cloud
- Improve the processes for the customers
- Make up the solutions focused on customer success
- Work with complex questions and resolve issues in the Atlassian toolset
- Get a challenge to find the best solutions for the customers
- Be involved in direct communication with the client
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.
Role Summary
Location
Ukraine
Work type
Remote/Office
Direction
Corporate Functions
Tech level
Leader
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.