[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"vacancy-knowledge-base-manager-91136":3},{"statusCode":4,"vacancy":5,"roleSummary":28,"metaData":35,"schemaJobPosting":39,"vacancyBannerPath":53,"previousPagePath":26,"referralPagePath":54,"saveFormRoute":55,"loginPath":56,"isPmVacancy":10,"isBaVacancy":25,"webConfiguration":57,"vacancySource":61,"maxFileSize":73,"metaImg":74,"captchaSiteKey":75,"linkedinConfig":76,"languages":80},200,{"id":6,"name":7,"crmId":8,"description":9,"shownOnSiteEqualOpportunityEmployerDescription":10,"equalOpportunityEmployerDescription":11,"direction":12,"level":13,"city":16,"referralProgram":10,"linkedinTags":19,"tags":21,"shownOnSiteLeadershipDescription":25,"leadershipDescription":26,"shownOnSiteWeOffer":10,"weOfferDescription":27},91136,"Knowledge Base Manager",103530,"\u003Cp>ABOUT THE ROLE\u003C\u002Fp>\u003Cp>In this role, you will work as a Knowledge Base Manager supporting enterprise systems used for grants, experts, and procurement management within a large European public-sector environment.\u003C\u002Fp>\u003Cp>You will create, maintain, and continuously improve technical knowledge content for support teams, ensuring that incidents, known errors, workarounds, procedures, and troubleshooting guidance are documented clearly and consistently.\u003C\u002Fp>\u003Cp>RESPONSIBILITIES\u003C\u002Fp>\u003Cul>\u003Cli>Create and maintain Knowledge Base articles covering known errors, workarounds, and resolution steps\u003C\u002Fli>\u003Cli>Document internal procedures aligned with legal, financial, and business requirements\u003C\u002Fli>\u003Cli>Work with analysts, developers, and support teams to capture and validate technical knowledge\u003C\u002Fli>\u003Cli>Create documentation for administrative tools, user management, database queries, and backend configuration\u003C\u002Fli>\u003Cli>Produce technical FAQs and troubleshooting guides for L1\u002FL2 support teams\u003C\u002Fli>\u003Cli>Manage the full KB lifecycle, including reviews, updates, versioning, and archiving obsolete content\u003C\u002Fli>\u003Cli>Analyze recurring support issues and convert them into reusable knowledge articles\u003C\u002Fli>\u003Cli>Maintain documentation standards, templates, and style guidelines\u003C\u002Fli>\u003Cli>Create web-based and multimedia support materials when needed\u003C\u002Fli>\u003C\u002Ful>\u003Cp>REQUIREMENTS\u003C\u002Fp>\u003Cul>\u003Cli>University degree corresponding to EQF Level 7 with 5+ years of IT experience, or EQF Level 6 with 7+ years of IT experience\u003C\u002Fli>\u003Cli>Strong experience creating troubleshooting and technical support documentation\u003C\u002Fli>\u003Cli>Expert knowledge of Confluence, SharePoint, ServiceNow Knowledge, Jira, or similar platforms\u003C\u002Fli>\u003Cli>Ability to understand and document admin consoles, SQL basics, APIs, and backend support processes\u003C\u002Fli>\u003Cli>Knowledge of HTML\u002FCSS for web-based documentation\u003C\u002Fli>\u003Cli>Experience creating screen recordings or similar visual support materials\u003C\u002Fli>\u003Cli>Strong understanding of incident, problem, and change management contexts\u003C\u002Fli>\u003Cli>Excellent writing, communication, and interpersonal skills\u003C\u002Fli>\u003Cli>Strong analytical skills with the ability to identify patterns across support tickets\u003C\u002Fli>\u003Cli>Ability to quickly understand complex technical and business processes\u003C\u002Fli>\u003Cli>Ability to work independently and collaboratively in international teams\u003C\u002Fli>\u003Cli>English or French proficiency at B2 level or higher\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cbr \u002F>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cbr \u002F>\u003C\u002Fp>",true,"\u003Cp style=\"text-align: justify;\">\u003Cem>SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.\u003C\u002Fem>\u003C\u002Fp>","Project Management",{"id":14,"name":15},3,"Senior",[17,18],"Bulgaria","Romania",[20],"#LI-Remote",[22],{"id":23,"name":24},"remote","Remote\u002FOffice",false,null,"\u003Cdiv class=\"wrapper\">\n    \u003Csection class=\"section-about-us\">\n        \u003Cdiv class=\"about-us\">\n            \u003Cdiv class=\"about-us__content\">\n                \u003Cdiv class=\"about-us__text\">\n                    \u003Ch2>About us\u003C\u002Fh2>\n                    \u003Cp>\n                        We are a digital engineering and technology consulting company where expertise grows alongside\n                        people. For more than 30\n                        years, we have been elevating technology: helping organizations navigate complex business\n                        challenges by combining deep\n                        engineering knowledge with thoughtful, research-backed innovation. Our teams work across key\n                        areas: digital\n                        engineering, data and analytics, Сloud, and AI\u002FML. In each, we deliver practical, scalable\n                        solutions rooted in real\n                        business needs and measurable human impact.\n                    \u003C\u002Fp>\n                    \u003Cp>\n                        You bring your perspective and ambition. We create an environment where your work meets\n                        clarity, confidence, and\n                        purpose.\n                    \u003C\u002Fp>\n                \u003C\u002Fdiv>\n\n                \u003Cdiv class=\"about-us__image\">\n                    \u003Cpicture>\n                        \u003Csource media=\"(min-width: 1025px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Fdesctop-about.webp\" \u002F>\n                        \u003Csource media=\"(min-width: 769px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Ftablet-about.webp\" \u002F>\n                        \u003Cimg src=\"\u002Fimages\u002Fvacancy\u002Fmobile-about.webp\" alt=\"About us\" loading=\"lazy\" \u002F>\n                    \u003C\u002Fpicture>\n                \u003C\u002Fdiv>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\n        \u003Cdiv class=\"we-offer\">\n            \u003Ch2>We offer\u003C\u002Fh2>\n\n            \u003Cdiv class=\"we-offer__list\">\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--compensation\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Flexible work model\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Work from home, from the office, or in a hybrid format that supports focus and\n                                collaboration.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--communities\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Compensation & Benefits\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Competitive, market-based pay, benchmarked by role and\n                                location — plus health coverage, paid time off, wellness support, and learning\n                                opportunities.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--flexible\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">People-first Leadership\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Approachable leaders who communicate openly, keep teams close to the strategy, and\n                                support long-term planning.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--leadership\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Advanced tech communities\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Stay close to AI\u002FML, Cloud, Quantum Computing, IoT, and\n                                Robotics communities, with projects built on modern frameworks.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n    \u003C\u002Fsection>\n\u003C\u002Fdiv>",{"location":29,"workType":30,"direction":12,"techLevel":15,"techLevelId":14,"personalRecruiter":32,"subdirection":12},[17,18],[31],{"id":23,"name":24},{"fullName":33,"email":34,"profileImgPath":26},"Olha Valchuk","ovalc@softserveinc.com",{"title":36,"description":37,"canonical":38},"Knowledge Base Manager in Bulgaria, Romania – Work with SoftServe","Work as Knowledge Base Manager in Bulgaria, Romania. Join the IT global community. On freelance or full-time, remote or in the office. Apply for your dream job at SoftServe.","https:\u002F\u002Fcareer.softserveinc.com\u002Fvacancy\u002Fknowledge-base-manager-91136",{"@context":40,"@type":41,"title":7,"description":42,"datePosted":43,"applicantLocationRequirements":44,"jobLocationType":46,"employmentType":47,"hiringOrganization":48},"https:\u002F\u002Fschema.org\u002F","JobPosting","SoftServe is people-first. People who build a global IT company and make it grow. Together we advise, drive innovation, and develop people's talent within the USA, Latin America, Europe, and Asia.","2026-10-16T12:35:44+03:00",{"@type":45,"name":17},"Country","TELECOMMUTE","Full-time",{"@type":49,"name":50,"sameAs":51,"logo":52},"Organization","SoftServe","https:\u002F\u002Fcareer.softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Flogo_black.svg","https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002FvacancyCover\u002Fproject_ma2.png","https:\u002F\u002Fcareer.softserveinc.com\u002Freferral\u002Fform\u002Fknowledge-base-manager-91136","https:\u002F\u002Fcareer.softserveinc.com\u002Fapi\u002Ffrontend\u002Fvacancies\u002Fknowledge-base-manager-91136\u002Fapply","https:\u002F\u002Fcareer.softserveinc.com\u002Femployee\u002Fauth\u002Furl",{"grandpromoter":26,"cumulativebonus":26,"newyearmode":26,"integration-jobfamilygroup":26,"integration-jobfamily":26,"integration-jobprofile":26,"integration-vacancy":58,"appversion":59,"vacancyLinkedinApply":58,"StaffingBoardReferralUpdateLog":26,"StaffingBoardStudentStatusLog":26,"moodleApiLog":58,"mulesoftCandidateContactLog":26,"mulesoftEmployeeLog":26,"FLOW_SSA_GROUP_START_DATE_RANGE":60,"ACTIVATE_LOG_ACTIVITY":26},"1","6.57","10",{"2":62,"4":63,"5":64,"6":65,"7":66,"8":67,"10":68,"11":69,"12":70,"13":71,"14":72},"Events","Newsletter","Job Sites","DOU","Friends & colleagues","Recruiter","Facebook","Instagram","LinkedIn","University","Other",5242880,"https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002FvacancyMeta\u002Fdo_what_drivers_you.png","6LdFrJktAAAAAOQrByH23fkN7EHKcd1ciLeNSK5B",{"api-key":77,"data-integration-context":78,"data-company-job-code":79},"77c1nnz563s57k","urn:li:organization:6549","242345466",{"ua":81,"en":82,"pl":83,"bg":84,"ro":85,"es":86},"uk-ua","en-us","pl","bg","ro","es"]