Global Practice Leader (Application Engineering)

WE ARE

SoftServe is a global digital solutions company delivering complex software and engineering services for enterprises across the USA, Europe, and APAC. One of our core service lines is Application Engineering, encompassing custom software development, application modernization, and cloud‑native engineering.

Operating at the intersection of strategy, sales, and engineering execution, this role shapes how SoftServe builds, sells, and delivers application engineering services at scale.

IF YOU ARE

• A senior technology services leader with P&L accountability and ownership of revenue growth, margins, and investment decisions.
• A proven owner of a services business or practice, accountable for both commercial outcomes and delivery excellence
• A leader experienced in defining, pricing, packaging, and positioning service offerings
• A credible engineering professional with a background in application development, software engineering, or digital transformation
• A trusted executive partner to C‑level clients, capable of operating effectively in a global, matrixed environment
• A forward‑looking leader who understands how AI‑driven delivery models and agentic engineering are reshaping modern software development
• Educated with an advanced degree in Computer Science, Software Engineering, Applied Mathematics, or a related discipline
• Complemented by business or executive education (MBA, MsTM, or similar), which is considered a strong advantage

AND YOU WANT TO

• Own full P&L responsibility for the Application Engineering Practice, including revenue targets, margin performance, pricing models, and investment decisions
• Lead the go‑to‑market strategy for Application Engineering services in partnership with sales, account, and marketing teams
• Grow pipeline, close strategic deals, and diversify services while moving up the value chain within existing client accounts
• Oversee proposal strategy, providing executive‑level input into major pursuits, deal structuring, and commercial risk decisions
• Track and report on pipeline health, bookings, and revenue forecasts, with full accountability for outcomes
• Define, evolve, and own the Application Engineering service portfolio, including custom development, application modernization, and cloud‑native engineering
• Translate technical capabilities into clear, differentiated value propositions focused on client business outcomes
• Operate with a product and service mindset: validate market demand, test new offerings, evolve or retire services based on commercial performance
• Ensure services are packaged, priced, positioned competitively, and delivered effectively at scale
• Integrate AI‑driven and agentic engineering approaches into the portfolio to stay ahead of market shifts in software delivery
• Set and enforce the delivery framework, including quality standards, operational governance, and escalation protocols across all Practice engagements
• Maintain executive‑level client relationships, personally engaging on strategic accounts and resolving high‑impact escalations
• Improve delivery productivity, utilization, and profitability, eliminating unproductive activities and optimizing margins
• Balance growth ambition with delivery capacity, ensuring the Practice scales without compromising quality or client satisfaction
• Own the capability roadmap, including competency frameworks, certifications, knowledge base, and technical community development
• Drive capacity planning aligned with pipeline demand, partnering with talent acquisition and resource management on workforce strategy
• Lead R&D investment decisions, identifying emerging technologies, funding POCs, and translating research into marketable services
• Champion AI‑driven engineering practices, including AI‑assisted development, agentic engineering, and next‑generation SDLC models
• Build and sustain a high‑performing leadership team, from recruiting and performance management to succession planning
• Identify and develop the next generation of Practice leaders, creating clear growth paths and leadership pipelines
• Foster an engineering culture centered on ownership, continuous improvement, and commercial accountability

TOGETHER WE WILL

• Strengthen SoftServe’s global position in Application Engineering services
• Deliver scalable, profitable, and high‑quality engineering outcomes for enterprise clients
• Build future‑ready capabilities aligned with evolving market and technology demands
• Develop leaders, innovate continuously, and grow a sustainable, high‑impact Practice