[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"vacancy-data-support-engineer-88634":3},{"statusCode":4,"vacancy":5,"roleSummary":27,"metaData":35,"schemaJobPosting":39,"vacancyBannerPath":53,"previousPagePath":25,"referralPagePath":54,"saveFormRoute":55,"loginPath":56,"isPmVacancy":24,"isBaVacancy":24,"webConfiguration":57,"vacancySource":61,"maxFileSize":73,"metaImg":74,"captchaSiteKey":75,"linkedinConfig":76,"languages":80},200,{"id":6,"name":7,"crmId":8,"description":9,"shownOnSiteEqualOpportunityEmployerDescription":10,"equalOpportunityEmployerDescription":11,"direction":12,"level":13,"city":16,"referralProgram":10,"linkedinTags":18,"tags":20,"shownOnSiteLeadershipDescription":24,"leadershipDescription":25,"shownOnSiteWeOffer":10,"weOfferDescription":26},88634,"Data Support Engineer",101028,"\u003Ch2>About the role\u003C\u002Fh2>\u003Cp>As a Support Data Engineer, you will be the first technical point of contact for data-related issues escalated from L1 support, helping internal users get faster and clearer resolutions. You will own initial investigation, resolve known and recurring issues, monitor data alerts, and route more complex cases to the right Data Engineering team with clear context. Your work will reduce unnecessary engineering interruptions, improve support quality, and help make data operations more efficient and reliable.\u003C\u002Fp>\u003Ch2>Responsibilities\u003C\u002Fh2>\u003Cul>\u003Cli>Receive and triage data-related support tickets escalated from L1 (Helpdesk Charlie), providing timely resolution or escalation\u003C\u002Fli>\u003Cli>Independently resolve recurring data issues, including data clarification and lineage questions, access and permission requests, backfills and missing data, dbt and BigQuery job failures, environment setup support, and ETL or integration-related inquiries\u003C\u002Fli>\u003Cli>Classify and route issues to the correct Data Engineering team when escalation is needed, providing clear context (team ownership, impact, relevant logs\u002Fqueries, and initial diagnosis)\u003C\u002Fli>\u003Cli>Follow and contribute to runbooks, SOPs, and troubleshooting guides to ensure consistent and efficient issue handling\u003C\u002Fli>\u003Cli>Monitor data alerts from Monte Carlo and GCP Monitoring, performing initial triage for assets without clear ownership\u003C\u002Fli>\u003Cli>Track and document recurring issue patterns, surfacing trends, and improvement opportunities to the engineering teams\u003C\u002Fli>\u003Cli>Collaborate with the Helpdesk Charlie (L1) team to refine escalation criteria, improve knowledge articles, and reduce unnecessary escalations\u003C\u002Fli>\u003Cli>Maintain clear and timely communication with internal users on issue status, resolution, and next steps\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Requirements\u003C\u002Fh2>\u003Cul>\u003Cli>2+ years of experience in a Data Support, Data Operations, or Data Engineering role\u003C\u002Fli>\u003Cli>Strong SQL skills with hands-on experience in writing, debugging, and optimizing queries for data investigation\u003C\u002Fli>\u003Cli>Working knowledge of BigQuery, including datasets, tables, partitioning concepts, and job execution\u003C\u002Fli>\u003Cli>Basic hands-on experience with GCP services relevant to data engineering, such as BigQuery, Cloud Monitoring, Kubernetes workloads, and IAM permissions\u003C\u002Fli>\u003Cli>Practical experience using Git and GitHub to navigate repositories, review pull requests, and understand CI\u002FCD outputs\u003C\u002Fli>\u003Cli>Basic Python skills sufficient to read ETL code, interpret error logs, and run simple diagnostic scripts\u003C\u002Fli>\u003Cli>Familiarity with DBT project structure and the ability to interpret dbt run or test failures (is an advantage)\u003C\u002Fli>\u003Cli>Exposure to data observability or incident management tools, such as Monte Carlo or PagerDuty (is a plus)\u003C\u002Fli>\u003Cli>An analytical mindset, attention to detail, and clear communication skills for working in cross-functional teams\u003C\u002Fli>\u003Cli>Upper-intermediate English level or higher, with confidence in team communication\u003C\u002Fli>\u003C\u002Ful>",true,"\u003Cp style=\"text-align: justify;\">\u003Cem>SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.\u003C\u002Fem>\u003C\u002Fp>","Engineering & Technology",{"id":14,"name":15},2,"Middle",[17],"Ukraine",[19],"#LI-Remote",[21],{"id":22,"name":23},"remote","Remote\u002FOffice",false,null,"\u003Cdiv class=\"wrapper\">\n    \u003Csection class=\"section-about-us\">\n        \u003Cdiv class=\"about-us\">\n            \u003Cdiv class=\"about-us__content\">\n                \u003Cdiv class=\"about-us__text\">\n                    \u003Ch2>About us\u003C\u002Fh2>\n                    \u003Cp>\n                        We are a digital engineering and technology consulting company where expertise grows alongside\n                        people. For more than 30\n                        years, we have been elevating technology: helping organizations navigate complex business\n                        challenges by combining deep\n                        engineering knowledge with thoughtful, research-backed innovation. Our teams work across key\n                        areas: digital\n                        engineering, data and analytics, Сloud, and AI\u002FML. In each, we deliver practical, scalable\n                        solutions rooted in real\n                        business needs and measurable human impact.\n                    \u003C\u002Fp>\n                    \u003Cp>\n                        You bring your perspective and ambition. We create an environment where your work meets\n                        clarity, confidence, and\n                        purpose.\n                    \u003C\u002Fp>\n                \u003C\u002Fdiv>\n\n                \u003Cdiv class=\"about-us__image\">\n                    \u003Cpicture>\n                        \u003Csource media=\"(min-width: 1025px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Fdesctop-about.webp\" \u002F>\n                        \u003Csource media=\"(min-width: 769px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Ftablet-about.webp\" \u002F>\n                        \u003Cimg src=\"\u002Fimages\u002Fvacancy\u002Fmobile-about.webp\" alt=\"About us\" loading=\"lazy\" \u002F>\n                    \u003C\u002Fpicture>\n                \u003C\u002Fdiv>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\n        \u003Cdiv class=\"we-offer\">\n            \u003Ch2>We offer\u003C\u002Fh2>\n\n            \u003Cdiv class=\"we-offer__list\">\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--compensation\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Flexible work model\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Work from home, from the office, or in a hybrid format that supports focus and\n                                collaboration.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--communities\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Compensation & Benefits\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Competitive, market-based pay, benchmarked by role and\n                                location — plus health coverage, paid time off, wellness support, and learning\n                                opportunities.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--flexible\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">People-first Leadership\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Approachable leaders who communicate openly, keep teams close to the strategy, and\n                                support long-term planning.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--leadership\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Advanced tech communities \u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Stay close to AI\u002FML, Cloud, Quantum Computing, IoT, and\n                                Robotics communities, with projects built on modern frameworks.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n    \u003C\u002Fsection>\n\u003C\u002Fdiv>",{"location":28,"workType":29,"direction":12,"techLevel":15,"techLevelId":14,"personalRecruiter":31},[17],[30],{"id":22,"name":23},{"fullName":32,"email":33,"profileImgPath":34},"Iia Kobzar","ikobz@softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002Frecruiter\u002F640459_5550953297327848014.jpg",{"title":36,"description":37,"canonical":38},"Data Support Engineer in Ukraine – Work with SoftServe","Work as Data Support Engineer in Ukraine. Join the IT global community. On freelance or full-time, remote or in the office. Apply for your dream job at SoftServe.","https:\u002F\u002Fcareer.softserveinc.com\u002Fvacancy\u002Fdata-support-engineer-88634",{"@context":40,"@type":41,"title":7,"description":42,"datePosted":43,"applicantLocationRequirements":44,"jobLocationType":46,"employmentType":47,"hiringOrganization":48},"https:\u002F\u002Fschema.org\u002F","JobPosting","SoftServe is people-first. People who build a global IT company and make it grow. Together we advise, drive innovation, and develop people's talent within the USA, Latin America, Europe, and Asia.","2026-05-25T11:30:33+03:00",{"@type":45,"name":17},"Country","TELECOMMUTE","Full-time",{"@type":49,"name":50,"sameAs":51,"logo":52},"Organization","SoftServe","https:\u002F\u002Fcareer.softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Flogo_black.svg","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Fvacancy\u002Fpeople.png","https:\u002F\u002Fcareer.softserveinc.com\u002Freferral\u002Fform\u002Fdata-support-engineer-88634","https:\u002F\u002Fcareer.softserveinc.com\u002Fapi\u002Ffrontend\u002Fvacancies\u002Fdata-support-engineer-88634\u002Fapply","https:\u002F\u002Fcareer.softserveinc.com\u002Femployee\u002Fauth\u002Furl",{"grandpromoter":25,"cumulativebonus":25,"newyearmode":25,"integration-jobfamilygroup":58,"integration-jobfamily":58,"integration-jobprofile":58,"integration-vacancy":25,"appversion":59,"vacancyLinkedinApply":58,"StaffingBoardReferralUpdateLog":25,"StaffingBoardStudentStatusLog":25,"moodleApiLog":58,"mulesoftCandidateContactLog":25,"mulesoftEmployeeLog":25,"FLOW_SSA_GROUP_START_DATE_RANGE":60,"ACTIVATE_LOG_ACTIVITY":58},"1","6.48","10",{"2":62,"4":63,"5":64,"6":65,"7":66,"8":67,"10":68,"11":69,"12":70,"13":71,"14":72},"Events","Newsletter","Job Sites","DOU","Friends & colleagues","Recruiter","Facebook","Instagram","LinkedIn","University","Other",5242880,"https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002FvacancyMeta\u002Fplatforms3.png","6LeOrrkZAAAAAIbVWb6TOspTt2WE6FZ9byQAvSkz",{"api-key":77,"data-integration-context":78,"data-company-job-code":79},"77c1nnz563s57k","urn:li:organization:6549","242345466",{"ua":81,"en":82,"pl":83,"bg":84,"ro":85,"es":86},"uk-ua","en-us","pl","bg","ro","es"]