Flexible Work Model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
About the role
In this role, you will help organizations unlock business value from data, analytics, and AI initiatives. As part of SoftServe’s Data & Analytics Center of Excellence, you will lead discovery activities, shape solution vision, and bridge business and technical teams to deliver impactful, data-driven outcomes for global clients
Responsibilities
- Lead discovery activities to identify business goals, stakeholder needs, data challenges, and solution opportunities
- Facilitate workshops, interviews, and requirements sessions with business and technical stakeholders
- Translate business needs into user stories, process flows, requirements, acceptance criteria, and AI use case definitions
- Define KPIs, reporting needs, business rules, data mappings, and success metrics for analytics and AI solutions
- Collaborate with product owners, architects, engineers, BI developers, and QA teams to ensure successful delivery
- Support pre-sales initiatives through discovery workshops, solution scoping, estimation, and proposal preparation
- Analyze business processes and identify opportunities for improvement through data, analytics, automation, and AI
- Maintain project documentation and support backlog refinement, prioritization, testing, and stakeholder alignment
Requirements
- Strong experience as a Business Analyst, Data Business Analyst, Analytics Consultant, or similar role in data-driven environments
- Practical background in analytics, BI, reporting, data platforms, AI/ML, or digital transformation initiatives
- Advanced experience with requirements elicitation, stakeholder management, workshop facilitation, and process modeling
- Proven ability to lead discovery and pre-sales activities, including solution definition and effort estimation
- Good understanding of data concepts, including KPIs, dashboards, data quality, data mapping, and ETL/ELT processes
- Familiarity with AI and Generative AI concepts, including LLM-based assistants, automation, and recommendation systems
- Strong consulting, analytical, communication, and problem-solving skills in client-facing environments
- Upper-Intermediate or higher English and German proficiency for workshops, documentation, and stakeholder communication
This is a leadership role where you will drive impact in two main directions:
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Leading People
Hire and onboard talent, build trust and inclusion, set clear priorities, coach growth, deliver results, and lead change aligned to our values.
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Leading Business
Deliver client value through business understanding, market and financial insight, global collaboration, and continuous improvement.
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
Role Summary
Location
Poland
Work type
Remote/Office
Direction
Business Analysis
Subdirection
Business Analysis
Tech level
Director
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Partner with approachable leaders who communicate clearly and tie daily work to our direction.
Advanced tech communities
Hands-on engagement with AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.