Flexible work model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
WE ARE
SoftServe is a global digital solutions company headquartered in Austin, Texas. Our associates work on over 2,000 projects with customers in the USA, Europe, and APAC region. We are about people who create bold things, make a difference, have fun, and love their work. Our mission is to be a valuable partner for our customers, ranging from start-ups to large enterprises—we measure our success by the success of our customers. As a global team, we provide advisory and consulting services worldwide.
Our Customer Data Governance team is responsible for designing, supporting, and operating the Customer Data Governance framework. We oversee its execution across corporate functions and delivery units, ensuring compliance with data processing requirements.
Our mission is to create strong processes for managing customer data in a secure and effective manner. We empower delivery teams to meet regulatory and contractual compliance while minimizing risks. Through collaboration and innovation, we enhance organizational success.
IF YOU ARE
- Results-oriented, diligent, and working with a sense of urgency. Assertive, responsible for own work, with a strong affinity for defining work in deliverables, and willing to meet deadlines
- Familiar with data sensitivity levels and how they could be applied and managed within the organization
- Knowledgeable about contractual obligations and standard contract clauses interpretation in the scope of contract analysis
- Experienced in transferring and documenting contract assessment process to ensure compliance with customer data protection requirements
- Be aware of control management and how controls could cover security requirements
- Familiar with maintaining records of data processing activities and assisting with data inventories
- Experienced in privacy standards like GDPR, HIPAA, and CCPA, and able to help transform these into actionable data policies
- Strong in cooperation with delivery teams to support data-related activities
- Comfortable with participating in audits and supporting preparations for certifications and assessments
- Capable of collaboration with cross-functional teams and effective communication in English
AND YOU WANT TO
- Support the implementation and operation of Customer Data Governance framework at both corporate and delivery levels
- Monitor data processing activities to ensure adherence to privacy and security standards (e.g., GDPR, HIPAA, CCPA)
- Collaborate with cross-functional teams to manage customer data-related risks, ensuring proper contractual and regulatory obligations handling
- Analyze contracts with the customer to identify and assess obligations from both the customer’s and SoftServe’s perspectives
- Cooperate with technical experts to analyze controls and evaluate their coverage of contractual commitments at both corporate and delivery levels
- Collaborate with Data Governance leadership, corporate departments, and delivery teams to design and implement effective processes
- Prepare for internal and external audits and support certification processes
- Assist in classifying, registering, updating, transferring, archiving, and disposing of data in compliance with organizational and regulatory requirements
TOGETHER WE WILL
- Implement and improve Customer Data Governance framework to ensure compliance and efficiency at all organizational levels
- Strengthen customer data security and governance practices to meet regulatory and customer requirements
- Contribute to the preparation and successful completion of audits and certifications
- Work on challenging projects that provide opportunities for growth and innovation
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.
Role Summary
Location
Ukraine
Work type
Remote/Office
Direction
Corporate Functions
Tech level
Senior
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.