Flexible Work Model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
About the role
In this role, you will drive business development and revenue growth within assigned existing accounts & clients. This role focuses on deepening client relationships, expanding wallet share, and aligning account strategies with client business goals. The role collaborates closely with internal & external stakeholders to deliver an exceptional client experience and support account success.
Responsibilities
- Build and strengthen relationships with key decision-makers and influencers (up to VP level)
- Serve as a trusted advisor by understanding client business models, strategies, and priorities
- Drive superior client satisfaction and loyalty, measured through Net Promoter Score (NPS). Achieve superior NPS
- Expand account footprint by identifying and developing new lines of business or market segments
- Drive and close high-value, complex contract negotiations & deals
- Drive revenue growth by increasing wallet share and expanding existing and net-new revenue streams within assigned accounts
- Own executive-level client relationships across a portfolio of large, complex accounts — acting as the ultimate point of contact, trusted advisor, and internal advocate to ensure services consistently deliver strategic value
- Drive portfolio growth by identifying expansion opportunities, building account development plans, and championing deal pursuit from pipeline through contract signature
Requirements
- 10+ years in senior client-facing IT roles with a strong focus on strategic account management, service delivery, and C-level engagement
- 3+ years leading large, complex account portfolios with proven revenue growth, high client satisfaction, and long-term retention
- Deep expertise in program and portfolio management, including governance, risk, and cross-organizational delivery oversight
- Proven ability to drive business development from opportunity identification through deal closure
- Experienced in global delivery models, managing distributed, multi-geography teams
- Demonstrated success building and developing teams — hiring diverse talent, coaching for growth, and leading through change and complexity
- Strong strategic thinking and business acumen, with the ability to translate client needs into actionable, value-driven growth plans
- Demonstrated knowledge of industry trends, emerging technologies, and client-specific market dynamics
- Willingness to travel a minimum of 30% to the client and team locations
This is a leadership role where you will drive impact in two main directions:
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Leading People
Hire and onboard talent, build trust and inclusion, set clear priorities, coach growth, deliver results, and lead change aligned to our values.
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Leading Business
Deliver client value through business understanding, market and financial insight, global collaboration, and continuous improvement.
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
Role Summary
Location
USA
Work type
Remote/Office
Direction
Business Development & Marketing
Subdirection
Client Success
Tech level
Director
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Partner with approachable leaders who communicate clearly and tie daily work to our direction.
Advanced tech communities
Hands-on engagement with AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.