[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"vacancy-client-outcomes-director-retail-cpg-mfg-88219":3},{"statusCode":4,"vacancy":5,"roleSummary":27,"metaData":35,"schemaJobPosting":39,"vacancyBannerPath":53,"previousPagePath":34,"referralPagePath":54,"saveFormRoute":55,"loginPath":56,"isPmVacancy":57,"isBaVacancy":57,"webConfiguration":58,"vacancySource":62,"maxFileSize":74,"metaImg":75,"captchaSiteKey":76,"linkedinConfig":77,"languages":81},200,{"id":6,"name":7,"crmId":8,"description":9,"shownOnSiteEqualOpportunityEmployerDescription":10,"equalOpportunityEmployerDescription":11,"direction":12,"level":13,"city":16,"referralProgram":10,"linkedinTags":18,"tags":21,"shownOnSiteLeadershipDescription":10,"leadershipDescription":25,"shownOnSiteWeOffer":10,"weOfferDescription":26},88219,"Client Outcomes Director (Retail \u002F CPG \u002F MFG)",100613,"\u003Cp style=\"text-align:justify;\">\u003Cem>Ideal Candidate location: Pacific NW\u003C\u002Fem>\u003C\u002Fp>\u003Ch2 style=\"text-align:justify;\">Job Profile Summary\u003C\u002Fh2>\u003Cp style=\"text-align:justify;\">Client Outcomes, Director reports to Client Success Leader and plays a key leadership role within the Revenue Organization, serving as a strategic partner and trusted advisor for large complex accounts \u002F portfolios and accounts \u002F portfolios with high potential for growth that need ultimate focus. Client Outcomes, Director orchestrates the seamless integration of SoftServe's services within the client's environment, ensuring high levels of clients’ solutions and services, driving account \u002F portfolio growth. Client Outcomes, Director serves as the primary point of contact for the client, deeply understanding their needs and collaborating effectively with internal delivery teams to achieve successful and high-quality outcomes SoftServe delivers to the clients. This role focuses on client relationship management, hands-on delivery oversight, strategic alignment internally and externally, facilitating communication between the client and SoftServe's delivery organization, and business growth.\u003C\u002Fp>\u003Ch2 style=\"text-align:justify;\">Duties & Responsibilities\u003C\u002Fh2>\u003Cp style=\"text-align:justify;\">\u003Cem>Client Relationship Management\u003C\u002Fem>\u003C\u002Fp>\u003Cul>\u003Cli style=\"text-align:justify;\">Builds and maintains strong relationships with the assigned client, serving as a trusted advisor and the primary point of contact for all service-related matters.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Proactively identifies and addresses potential client concerns, drives risk identification and management on account \u002F portfolio level, ensures transparent communication focused on all aspects of the cooperation.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Develops a deep understanding of client needs, business objectives, and strategic goals to ensure services are aligned with and contributed to client success; responsible for proper setup and effective execution of expectation management processes on account \u002F portfolio level.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Advocates for the client within SoftServe, communicating feedback and requirements to delivery teams and leadership, drives effective client’s feedback processing starting from response planning to actual resolution, in case of client’s escalation, manages escalation resolution process.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Monitors client satisfaction through various channels (e.g., NPS surveys, feedback sessions) and leads continuous improvement initiatives based on client input.\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"text-align:justify;\">\u003Cem>Strategic Alignment\u003C\u002Fem>\u003C\u002Fp>\u003Cul>\u003Cli style=\"text-align:justify;\">Collaborates with client stakeholders and delivery teams to ensure solutions are in line with the client’s strategic objectives and business needs, as well as assure provided services and their deliverables bring value to the client and drive client’s success.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Identifies and capitalizes on opportunities for service expansion and growth within account \u002F portfolio based on the thorough understanding of the client’s evolving business and needs.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Responsible for identification and definition of pipeline of work the current team is going to work on once existing project(s) are delivered and completed, assures continuity of services to the client within the current line of business.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Facilitates cross-functional collaboration (e.g., sales, delivery, pre-sales) to maintain a unified and client-centric approach, serves as a deal champion on the SoftServe side, drives deal pursuit and all the efforts to sign the deal.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Facilitates the account development plan and strategies, providing valuable insights into client priorities and potential growth areas in the current line of business, drives and\u002For executes account development activities in these areas.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Serves as a bridge between client and delivery organization, leading and strengthening multi-layer communication between SoftServe and client stakeholders.\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"text-align:justify;\">\u003Cem>Delivery Oversight and Coordination\u003C\u002Fem>\u003C\u002Fp>\u003Cul>\u003Cli style=\"text-align:justify;\">Maintains ongoing overview of project and program delivery within the assigned account \u002F portfolio, ensuring alignment of the provided services and delivered value with client expectations and contractual obligations.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Acts as a liaison between the client and the delivery organization, ensuring clear, timely communication about project progress and addressing any challenges, provides regular status updates to appropriate SoftServe and client’s stakeholders.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Escalates client concerns or delivery issues to relevant stakeholders, responsible for removing obstacles, managing dependencies and timely issues resolution to maintain delivery productivity and client satisfaction.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Promotes a client-focused culture within the delivery organization, emphasizing a commitment to exceeding client expectations and delivering high-quality services, performs regular client update sessions for the team, explaining client-specific aspects of cooperation, regulatory\u002Fpolicy\u002Foperational requirements, etc.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2 style=\"text-align:justify;\">Required Competencies & Experience\u003C\u002Fh2>\u003Cul>\u003Cli style=\"text-align:justify;\">8+ years of experience in client-facing roles within the IT industry, with a focus on service delivery and stakeholder management.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">4+ years of experience in program \u002F portfolio management roles, managing large and complex accounts \u002F portfolios, with proven track records of client satisfaction and revenue growth.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">2+ years of experience in consultative sales or account management with an emphasis on account revenue growth working with Manufacturing, Retail and\u002For CPG industries.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Bachelor’s Degree.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Ability to travel up to 50%.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2 style=\"text-align:justify;\">Preferred Competencies & Experience\u003C\u002Fh2>\u003Cul>\u003Cli style=\"text-align:justify;\">Client Relationship Management: Proven competence in building and maintaining strong client relationships at all levels, demonstrating excellent communication, interpersonal and negotiation skills.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Business Acumen: Strong understanding of business principles and practices, with the proficiency to translate client needs into strategic solutions and opportunities for growth.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Communication and Negotiation: Exceptional communication and negotiation skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical audiences, ensuring clear and concise messaging.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Leadership and Collaboration: Strong leadership and collaboration skills, with the capability to influence and guide cross-functional teams towards achieving shared objectives, fostering a collaborative and results-oriented environment.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Problem-Solving and Decision-Making: Proven expertise in identifying and solving complex problems, making sound decisions under pressure and considering various perspectives and potential outcomes.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Industry Vertical Experience:Prior experience working with Manufacturing, Retail, or CPG clients strongly preferred. Familiarity with Supply Chain operations, challenges, and digital transformation trends is a plus.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Industry Knowledge: Deep understanding of the IT industry and emerging trends, demonstrating awareness of industry best practices and innovative solutions.\u003C\u002Fli>\u003Cli style=\"text-align:justify;\">Expertise in Delivery: Expertise in building and running effective pre-sale teams, experience in managing complex projects and programs involving CoE resources and cross-company capabilities.\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"text-align:justify;\">This posting includes an anticipated salary range that SoftServe expects to offer for this position. The range provided reflects the base salary only. Final compensation within this range will be determined based on a number of factors, including, but not limited to: geographic location, relevant experience, education, certifications, skills, budget, and market conditions.\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">The anticipated salary range for this role is $190,000.00 – $230,000.00 annually, in line with our internal compensation framework and budget allocation for the role. Most candidates are offered a salary within this disclosed range. If the role is eligible for a variable pay plan, this would be considered separately and may provide additional earnings beyond the base salary range reflected here.\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">Please note, the information provided in this posting is a general summary and may not include all compensation elements or benefits associated with the position.\u003C\u002Fp>",true,"\u003Cp style=\"text-align: justify;\">\u003Cem>SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.\u003C\u002Fem>\u003C\u002Fp>","Business Development & Marketing",{"id":14,"name":15},7,"Manager",[17],"USA",[19,20],"#LI-DNI","#LI-Remote",[22],{"id":23,"name":24},"remote","Remote\u002FOffice","\u003Cdiv class=\"leadership\">\n    \u003Cp class=\"title\">This is a leadership role where you will drive impact in two main directions: \u003C\u002Fp>\n    \u003Cul class=\"list\">\n        \u003Cli class=\"item\">\n            \u003Cp class=\"item-title\">Leading People \u003C\u002Fp>\n            \u003Cp class=\"item-description\">\n                Attract talent, set clear objectives, grow leaders, deliver sustainable results, lead change, and reinforce culture through our values.\n            \u003C\u002Fp>\n        \u003C\u002Fli>\n        \u003Cli class=\"item\">\n            \u003Cp class=\"item-title\">Leading Business \u003C\u002Fp>\n            \u003Cp class=\"item-description\">\n                Anticipate client needs, deliver value-driven solutions, build global influence, improve growth and profitability with insights.\n            \u003C\u002Fp>\n        \u003C\u002Fli>\n    \u003C\u002Ful>\n\u003C\u002Fdiv>","\u003Cdiv class=\"wrapper\">\n    \u003Csection class=\"section-about-us\">\n        \u003Cdiv class=\"about-us\">\n            \u003Cdiv class=\"about-us__content\">\n                \u003Cdiv class=\"about-us__text\">\n                    \u003Ch2>About us\u003C\u002Fh2>\n                    \u003Cp>\n                        We are a digital engineering and technology consulting company where expertise grows alongside\n                        people. For more than 30\n                        years, we have been elevating technology: helping organizations navigate complex business\n                        challenges by combining deep\n                        engineering knowledge with thoughtful, research-backed innovation. Our teams work across key\n                        areas: digital\n                        engineering, data and analytics, Сloud, and AI\u002FML. In each, we deliver practical, scalable\n                        solutions rooted in real\n                        business needs and measurable human impact.\n                    \u003C\u002Fp>\n                    \u003Cp>\n                        You bring your perspective and ambition. We create an environment where your work meets\n                        clarity, confidence, and\n                        purpose.\n                    \u003C\u002Fp>\n                \u003C\u002Fdiv>\n\n                \u003Cdiv class=\"about-us__image\">\n                    \u003Cpicture>\n                        \u003Csource media=\"(min-width: 1025px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Fdesctop-about.webp\" \u002F>\n                        \u003Csource media=\"(min-width: 769px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Ftablet-about.webp\" \u002F>\n                        \u003Cimg src=\"\u002Fimages\u002Fvacancy\u002Fmobile-about.webp\" alt=\"About us\" loading=\"lazy\" \u002F>\n                    \u003C\u002Fpicture>\n                \u003C\u002Fdiv>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\n        \u003Cdiv class=\"we-offer\">\n            \u003Ch2>We offer\u003C\u002Fh2>\n\n            \u003Cdiv class=\"we-offer__list\">\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--compensation\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Flexible Work Model\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Work from home, from the office, or in a hybrid format that supports focus and\n                                collaboration.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--communities\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Compensation & Benefits\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Competitive, market-based pay, benchmarked by role and\n                                location — plus health coverage, paid time off, wellness support, and learning\n                                opportunities.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--flexible\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">People-first Leadership\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Partner with approachable leaders who communicate clearly and tie daily work to our\n                                direction.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--leadership\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Advanced tech communities\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Hands-on engagement with AI\u002FML, Cloud, Quantum Computing,\n                                IoT, and Robotics communities, with projects built on modern frameworks.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n    \u003C\u002Fsection>\n\u003C\u002Fdiv>",{"location":28,"workType":29,"direction":12,"techLevel":15,"techLevelId":14,"personalRecruiter":31},[17],[30],{"id":23,"name":24},{"fullName":32,"email":33,"profileImgPath":34},"Erica Hahn","ehahn@softserveinc.com",null,{"title":36,"description":37,"canonical":38},"Client Outcomes Director (Retail \u002F CPG \u002F MFG) in USA – Work with SoftServe","Work as Client Outcomes Director (Retail \u002F CPG \u002F MFG) in USA. Join the IT global community. On freelance or full-time, remote or in the office. Apply for your dream job at SoftServe.","https:\u002F\u002Fcareer.softserveinc.com\u002Fvacancy\u002Fclient-outcomes-director-retail-cpg-mfg-88219",{"@context":40,"@type":41,"title":7,"description":42,"datePosted":43,"applicantLocationRequirements":44,"jobLocationType":46,"employmentType":47,"hiringOrganization":48},"https:\u002F\u002Fschema.org\u002F","JobPosting","SoftServe is people-first. People who build a global IT company and make it grow. Together we advise, drive innovation, and develop people's talent within the USA, Latin America, Europe, and Asia.","2026-04-16T11:51:08+03:00",{"@type":45,"name":17},"Country","TELECOMMUTE","Full-time",{"@type":49,"name":50,"sameAs":51,"logo":52},"Organization","SoftServe","https:\u002F\u002Fcareer.softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Flogo_black.svg","https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002FvacancyCover\u002Fsales2.png","https:\u002F\u002Fcareer.softserveinc.com\u002Freferral\u002Fform\u002Fclient-outcomes-director-retail-cpg-mfg-88219","https:\u002F\u002Fcareer.softserveinc.com\u002Fapi\u002Ffrontend\u002Fvacancies\u002Fclient-outcomes-director-retail-cpg-mfg-88219\u002Fapply","https:\u002F\u002Fcareer.softserveinc.com\u002Femployee\u002Fauth\u002Furl",false,{"grandpromoter":34,"cumulativebonus":34,"newyearmode":34,"integration-jobfamilygroup":34,"integration-jobfamily":34,"integration-jobprofile":34,"integration-vacancy":34,"appversion":59,"vacancyLinkedinApply":60,"StaffingBoardReferralUpdateLog":34,"StaffingBoardStudentStatusLog":34,"moodleApiLog":60,"mulesoftCandidateContactLog":34,"mulesoftEmployeeLog":34,"FLOW_SSA_GROUP_START_DATE_RANGE":61,"ACTIVATE_LOG_ACTIVITY":60},"6.46.1","1","10",{"2":63,"4":64,"5":65,"6":66,"7":67,"8":68,"10":69,"11":70,"12":71,"13":72,"14":73},"Events","Newsletter","Job Sites","DOU","Friends & colleagues","Recruiter","Facebook","Instagram","LinkedIn","University","Other",5242880,"https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002FvacancyMeta\u002Fproduct_m2.png","6LeOrrkZAAAAAIbVWb6TOspTt2WE6FZ9byQAvSkz",{"api-key":78,"data-integration-context":79,"data-company-job-code":80},"77c1nnz563s57k","urn:li:organization:6549","242345466",{"ua":82,"en":83,"pl":84,"bg":85,"ro":86,"es":87},"uk-ua","en-us","pl","bg","ro","es"]