[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"vacancy-client-outcomes-associate-director-healthcare-90496":3},{"statusCode":4,"vacancy":5,"roleSummary":27,"metaData":36,"schemaJobPosting":40,"vacancyBannerPath":54,"previousPagePath":34,"referralPagePath":55,"saveFormRoute":56,"loginPath":57,"isPmVacancy":58,"isBaVacancy":58,"webConfiguration":59,"vacancySource":63,"maxFileSize":75,"metaImg":76,"captchaSiteKey":77,"linkedinConfig":78,"languages":82},200,{"id":6,"name":7,"crmId":8,"description":9,"shownOnSiteEqualOpportunityEmployerDescription":10,"equalOpportunityEmployerDescription":11,"direction":12,"level":13,"city":16,"referralProgram":10,"linkedinTags":18,"tags":21,"shownOnSiteLeadershipDescription":10,"leadershipDescription":25,"shownOnSiteWeOffer":10,"weOfferDescription":26},90496,"Client Outcomes Associate Director, Healthcare",102890,"\u003Ch2>ABOUT THE ROLE\u003C\u002Fh2>\u003Cp>The Client Outcomes Associate Director is a key leader within the Revenue Organization, owning outcomes for large, complex or high‑growth accounts and acting as a strategic partner to clients. This role ensures seamless integration of SoftServe services, drives portfolio growth, and aligns client needs with delivery teams to achieve high‑quality results. Location: Boston, Massachusetts (4-5 days at client site required) salary range: 160 – 190k base\u003C\u002Fp>\u003Ch2>Responsibilities\u003C\u002Fh2>\u003Cp>• Own client relationship management for assigned accounts, acting as the primary point of contact and trusted advisor, proactively managing risks and improving satisfaction while partnering closely with client stakeholders and delivery teams.\u003C\u002Fp>\u003Cp>• Lead strategic alignment of services to client goals, identifying growth opportunities, shaping account plans, and driving pipeline continuity in collaboration with sales, pre-sales, and delivery leadership.\u003C\u002Fp>\u003Cp>• Oversee delivery across programs and portfolios to ensure quality, value, and contractual alignment, coordinating cross-functional teams to resolve issues, remove blockers, and enhance client outcomes.\u003C\u002Fp>\u003Cp>• Build deep understanding of client business objectives and translate them into actionable priorities, ensuring expectation management and clear, transparent communication across all levels.\u003C\u002Fp>\u003Cp>• Champion client needs internally, leading feedback processing, escalation management, and continuous improvement initiatives based on NPS and direct feedback.\u003C\u002Fp>\u003Cp>• Facilitate multi-layer communication between client stakeholders and SoftServe teams, ensuring alignment, clarity on progress, and shared ownership of results.\u003C\u002Fp>\u003Cp>• Drive account growth by leading deal pursuits, supporting proposals, and executing development activities that expand services and strengthen long-term partnerships.\u003C\u002Fp>\u003Cp>• Promote a client-centric culture within delivery teams, reinforcing quality standards, aligning on client-specific requirements, and enabling consistent, high-impact service execution.\u003C\u002Fp>\u003Ch2>REQUIREMENTS\u003C\u002Fh2>\u003Cp>• 8+ years of experience in client-facing roles within the IT industry, focused on service delivery, stakeholder management, and client success, preferably 4+ years within healthcare, specifically medtech vertical.\u003C\u002Fp>\u003Cp>• 2+ years of experience managing large, complex programs, portfolios, or strategic accounts with responsibility for delivery outcomes, client satisfaction, and revenue growth.\u003C\u002Fp>\u003Cp>• Strong knowledge of account planning, portfolio management, and business development practices that drive long-term client growth.\u003C\u002Fp>\u003Cp>• Advanced experience with cross-functional delivery models, coordinating sales, pre-sales, and delivery teams to achieve business objectives.\u003C\u002Fp>\u003Cp>• Bachelor’s degree in Business, Technology, Engineering, or a related field.\u003C\u002Fp>\u003Cp>• Ability to work on-site 4-5 days a week at client location.\u003C\u002Fp>\u003Cp>• Strong relationship management skills with the ability to build trust, influence stakeholders, and communicate effectively across all organizational levels.\u003C\u002Fp>\u003Cp>• Excellent leadership, collaboration, and problem-solving abilities with a track record of managing complex challenges and driving results in fast-paced environments.\u003C\u002Fp>\u003Cp>• Strong business acumen and communication skills with the ability to translate client needs into strategic opportunities and clearly convey complex concepts to technical and non-technical audiences.\u003C\u002Fp>\u003Cp>\u003Cbr \u002F>\u003C\u002Fp>\u003Cp>This posting includes an anticipated salary range that SoftServe expects to offer for this position. The range provided reflects the base salary only. Final compensation within this range will be determined based on a number of factors, including, but not limited to: geographic location, relevant experience, education, certifications, skills, budget, and market conditions.\u003C\u002Fp>\u003Cp>\u003Cbr \u002F>\u003C\u002Fp>\u003Cp>The anticipated salary range for this role is $160,000.00 – $190,000.00 annually, in line with our internal compensation framework and budget allocation for the role. Most candidates are offered a salary within this disclosed range. If the role is eligible for a variable pay plan, this would be considered separately and may provide additional earnings beyond the base salary range reflected here.\u003C\u002Fp>\u003Cp>\u003Cbr \u002F>\u003C\u002Fp>\u003Cp>Please note, the information provided in this posting is a general summary and may not include all compensation elements or benefits associated with the position\u003C\u002Fp>\u003Cp style=\"text-align:left;\">\u003Cbr \u002F>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cbr \u002F>\u003C\u002Fp>",true,"\u003Cp style=\"text-align: justify;\">\u003Cem>SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.\u003C\u002Fem>\u003C\u002Fp>","Business Development & Marketing",{"id":14,"name":15},6,"Director",[17],"USA",[19,20],"#LI-DNI","#LI-Remote",[22],{"id":23,"name":24},"remote","Remote\u002FOffice","\u003Cdiv class=\"leadership\">\n    \u003Cp class=\"title\">This is a leadership role where you will drive impact in two main directions:\u003C\u002Fp>\n    \u003Cul class=\"list\">\n        \u003Cli class=\"item\">\n            \u003Cp class=\"item-title\">Leading People \u003C\u002Fp>\n            \u003Cp class=\"item-description\">\n                Hire and onboard talent, build trust and inclusion, set clear priorities, coach growth, deliver results, and lead change aligned to our values.\n            \u003C\u002Fp>\n        \u003C\u002Fli>\n        \u003Cli class=\"item\">\n            \u003Cp class=\"item-title\">Leading Business \u003C\u002Fp>\n            \u003Cp class=\"item-description\">\n                Deliver client value through business understanding, market and financial insight, global collaboration, and continuous improvement.\n            \u003C\u002Fp>\n        \u003C\u002Fli>\n    \u003C\u002Ful>\n\u003C\u002Fdiv>","\u003Cdiv class=\"wrapper\">\n    \u003Csection class=\"section-about-us\">\n        \u003Cdiv class=\"about-us\">\n            \u003Cdiv class=\"about-us__content\">\n                \u003Cdiv class=\"about-us__text\">\n                    \u003Ch2>About us\u003C\u002Fh2>\n                    \u003Cp>\n                        We are a digital engineering and technology consulting company where expertise grows alongside\n                        people. For more than 30\n                        years, we have been elevating technology: helping organizations navigate complex business\n                        challenges by combining deep\n                        engineering knowledge with thoughtful, research-backed innovation. Our teams work across key\n                        areas: digital\n                        engineering, data and analytics, Сloud, and AI\u002FML. In each, we deliver practical, scalable\n                        solutions rooted in real\n                        business needs and measurable human impact.\n                    \u003C\u002Fp>\n                    \u003Cp>\n                        You bring your perspective and ambition. We create an environment where your work meets\n                        clarity, confidence, and\n                        purpose.\n                    \u003C\u002Fp>\n                \u003C\u002Fdiv>\n\n                \u003Cdiv class=\"about-us__image\">\n                    \u003Cpicture>\n                        \u003Csource media=\"(min-width: 1025px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Fdesctop-about.webp\" \u002F>\n                        \u003Csource media=\"(min-width: 769px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Ftablet-about.webp\" \u002F>\n                        \u003Cimg src=\"\u002Fimages\u002Fvacancy\u002Fmobile-about.webp\" alt=\"About us\" loading=\"lazy\" \u002F>\n                    \u003C\u002Fpicture>\n                \u003C\u002Fdiv>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\n        \u003Cdiv class=\"we-offer\">\n            \u003Ch2>We offer\u003C\u002Fh2>\n\n            \u003Cdiv class=\"we-offer__list\">\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--compensation\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Flexible Work Model\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Work from home, from the office, or in a hybrid format that supports focus and\n                                collaboration.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--communities\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Compensation & Benefits\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Competitive, market-based pay, benchmarked by role and\n                                location — plus health coverage, paid time off, wellness support, and learning\n                                opportunities.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--flexible\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">People-first Leadership\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Partner with approachable leaders who communicate clearly and tie daily work to our\n                                direction.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--leadership\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Advanced tech communities\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Hands-on engagement with AI\u002FML, Cloud, Quantum Computing,\n                                IoT, and Robotics communities, with projects built on modern frameworks.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n    \u003C\u002Fsection>\n\u003C\u002Fdiv>",{"location":28,"workType":29,"direction":12,"techLevel":15,"techLevelId":14,"personalRecruiter":31,"subdirection":35},[17],[30],{"id":23,"name":24},{"fullName":32,"email":33,"profileImgPath":34},"Erica 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Join the IT global community. On freelance or full-time, remote or in the office. Apply for your dream job at SoftServe.","https:\u002F\u002Fcareer.softserveinc.com\u002Fvacancy\u002Fclient-outcomes-associate-director-healthcare-90496",{"@context":41,"@type":42,"title":7,"description":43,"datePosted":44,"applicantLocationRequirements":45,"jobLocationType":47,"employmentType":48,"hiringOrganization":49},"https:\u002F\u002Fschema.org\u002F","JobPosting","SoftServe is people-first. People who build a global IT company and make it grow. 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