Flexible Work Model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
ABOUT THE ROLE
In this role, you will act as a Change Manager within digital transformation programmes, combining hands-on change execution with emerging strategic advisory capabilities. You will lead end-to-end change delivery across complex transformation initiatives while contributing to broader programme strategy, business case development, and operating model design.
You will work closely with senior stakeholders and transformation leaders, helping organisations successfully adopt new technologies (e.g., ServiceNow, Salesforce, SAP) and ways of working. This role is designed as a progression step toward a Digital Transformation Principal path, blending delivery excellence with growing commercial and strategic impact.
RESPONSIBILITIES
- Lead end-to-end change management delivery across digital transformation programmes
- Develop and execute change strategies, including communication, training, and adoption plans
- Conduct change impact assessments and organisational readiness evaluations
- Drive adoption using digital tools (e.g., WalkMe, Whatfix, Pendo) and track engagement metrics
- Design data-driven training programmes, including role-based and gamified approaches
- Establish feedback loops and continuously improve change effectiveness based on insights
- Contribute to the digital transformation strategy, ensuring change is embedded from the outset
- Support business case development, defining KPIs, value drivers, and ROI assumptions
- Assist in operating model design, including process redesign and capability assessments
- Build and maintain relationships with senior stakeholders (Director/VP level)
- Lead stakeholder engagement activities, including workshops and governance forums
- Provide reporting on change progress, risks, and adoption metrics
- Collaborate with cross-functional teams (technology, product, PMO) within programme delivery
- Support risk management, escalation, and milestone tracking
- Participate in pre-sales activities (discovery, proposals, solution positioning)
- Contribute to building internal frameworks, methodologies, and thought leadership
REQUIREMENTS
- 5+ years of experience in change management, organisational development, or transformation (preferably in consulting)
- Experience delivering change in large-scale digital/platform implementations (e.g., ServiceNow, Salesforce, SAP)
- Strong knowledge of change management methodologies (e.g., Prosci/ADKAR, Kotter)
- Proven experience driving adoption using digital adoption tools and LMS platforms
- Ability to design and implement holistic change strategies (people, process, technology, culture)
- Strong analytical and problem-solving skills with a data-driven decision-making approach
- Excellent stakeholder management and communication skills (including executive audiences)
- Experience working with senior stakeholders (Director/VP level)
- Ability to lead multiple workstreams and manage competing priorities
- Exposure to digital transformation strategy, business case development, or operating model design
- Experience supporting pre-sales or business development activities
- Entrepreneurial mindset with strong ownership and autonomy
- Fluent English (written and spoken)
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.
Role Summary
Location
Poland
Work type
Remote/Office
Direction
Digital Consultancy
Tech level
Lead
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.