[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"vacancy-business-analysis-cluster-lead-88929":3},{"statusCode":4,"vacancy":5,"roleSummary":28,"metaData":36,"schemaJobPosting":40,"vacancyBannerPath":54,"previousPagePath":26,"referralPagePath":55,"saveFormRoute":56,"loginPath":57,"isPmVacancy":18,"isBaVacancy":10,"webConfiguration":58,"vacancySource":62,"maxFileSize":74,"metaImg":75,"captchaSiteKey":76,"linkedinConfig":77,"languages":81},200,{"id":6,"name":7,"crmId":8,"description":9,"shownOnSiteEqualOpportunityEmployerDescription":10,"equalOpportunityEmployerDescription":11,"direction":12,"level":13,"city":16,"referralProgram":18,"linkedinTags":19,"tags":22,"shownOnSiteLeadershipDescription":18,"leadershipDescription":26,"shownOnSiteWeOffer":10,"weOfferDescription":27},88929,"Business Analysis Cluster Lead",101323,"\u003Cp style=\"text-align:justify;\">\u003Cstrong style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;\">EMPLOYER\u003C\u002Fstrong>\u003Cspan style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;\">: SoftServe, Inc.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cbr \u002F>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cstrong style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;\">JOB TITLE:\u003C\u002Fstrong>\u003Cspan style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;\"> Business Analysis Cluster Lead\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cbr \u002F>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cstrong style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;\">LOCATION\u003C\u002Fstrong>\u003Cspan style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;\">: 12800 University Drive, Suite 410, Fort Myers, FL 33907 (Position based out of and reports to Fort Myers office: May work from home 100% remotely and telecommute from anywhere in the U.S)\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cbr \u002F>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cstrong style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;\">DUTIES\u003C\u002Fstrong>\u003Cspan style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;\">: Lead a cluster of Business Analysts and ensure high-quality delivery across projects; Coordinate current-state analysis, define future-state, perform gap analysis, and maintain domain knowledge integrity; Oversee BA planning activities, including tasks, deliverables, schedules, and methodologies; Supervise and guide elicitation activities, workshops, and development of new elicitation frameworks; Mentor and train Business Analysts on advanced elicitation, collaboration, and communication techniques; Manage stakeholder expectations, focusing on CSAT, NPS, and overall collaboration outcomes; Advise on requirements prioritization, traceability, approval processes, change management, and maintenance; Oversee solution evaluation, monitor solution performance, and supervise related Business Analysts activities; Set and track Business Analysts performance metrics and KPIs, gather feedback, and drive continuous improvement; Manage staffing, engagement, and retention within the Business Analysts cluster; Monitor technology and market trends, identify opportunities, and integrate insights into service offerings; Support development of new services, prepare business cases, assess ROI, and contribute to practice innovations; Align cluster operations with business objectives and execute strategies supporting growth; Forecast and track revenue, monitor performance against targets, and adjust plans as needed; Oversee cluster budgeting, track deviations, and ensure effective resource utilization; Use data and analytics to monitor service quality, identify risks, and implement mitigation actions; Develop and update portfolio case studies, incorporating relevant statistics and results; Ensure adherence to delivery standards, methodologies, and practice guidelines; Manage relationships with internal stakeholders, client partners, and delivery managers; Conduct market research for continuous service improvement and opportunity identification; Establish and maintain secure customer data management processes across the project lifecycle (obtaining, exchange, storage, retention, deletion).\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cbr \u002F>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cstrong style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;\">MINIMUM\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cstrong style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;\">REQUIREMENTS\u003C\u002Fstrong>\u003Cspan style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;\">: Bachelor’s degree or foreign equivalent in Project Management, Engineering, Management Information Systems, or a closely related field plus five (5) years of experience in a related occupation performing each of the following: business and process architecture using frameworks such as BizBOK, TOGAF, or Zachman; practical experience designing software systems and solutions using IIBA standard; managing complex software implementation projects utilizing Agile, Scrum methodologies, and SAFe framework; conducting risk management and financial analysis to support strategic decision-making; and applying U.S. and European business practices to optimize operational effectiveness. Six (6) months of required experience must include managing or leading teams in pre-sales, proposal development, and delivery of customer-focused solutions.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cbr \u002F>\u003C\u002Fp>\u003Cp style=\"text-align:justify;\">\u003Cstrong style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;\">REFER TO\u003C\u002Fstrong>\u003Cspan style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;\">: To apply, submit resumes to okava@softserveinc.com. Resume must include job code BACL01.\u003C\u002Fspan>\u003C\u002Fp>",true,"\u003Cp style=\"text-align: justify;\">\u003Cem>SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.\u003C\u002Fem>\u003C\u002Fp>","Business Analysis",{"id":14,"name":15},5,"Manager",[17],"USA",false,[20,21],"#LI-DNI","#LI-Remote",[23],{"id":24,"name":25},"remote","Remote\u002FOffice",null,"\u003Cdiv class=\"wrapper\">\n    \u003Csection class=\"section-about-us\">\n        \u003Cdiv class=\"about-us\">\n            \u003Cdiv class=\"about-us__content\">\n                \u003Cdiv class=\"about-us__text\">\n                    \u003Ch2>About us\u003C\u002Fh2>\n                    \u003Cp>\n                        We are a digital engineering and technology consulting company where expertise grows alongside\n                        people. For more than 30\n                        years, we have been elevating technology: helping organizations navigate complex business\n                        challenges by combining deep\n                        engineering knowledge with thoughtful, research-backed innovation. Our teams work across key\n                        areas: digital\n                        engineering, data and analytics, Сloud, and AI\u002FML. In each, we deliver practical, scalable\n                        solutions rooted in real\n                        business needs and measurable human impact.\n                    \u003C\u002Fp>\n                    \u003Cp>\n                        You bring your perspective and ambition. We create an environment where your work meets\n                        clarity, confidence, and\n                        purpose.\n                    \u003C\u002Fp>\n                \u003C\u002Fdiv>\n\n                \u003Cdiv class=\"about-us__image\">\n                    \u003Cpicture>\n                        \u003Csource media=\"(min-width: 1025px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Fdesctop-about.webp\" \u002F>\n                        \u003Csource media=\"(min-width: 769px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Ftablet-about.webp\" \u002F>\n                        \u003Cimg src=\"\u002Fimages\u002Fvacancy\u002Fmobile-about.webp\" alt=\"About us\" loading=\"lazy\" \u002F>\n                    \u003C\u002Fpicture>\n                \u003C\u002Fdiv>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\n        \u003Cdiv class=\"we-offer\">\n            \u003Ch2>We offer\u003C\u002Fh2>\n\n            \u003Cdiv class=\"we-offer__list\">\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--compensation\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Flexible Work Model\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Work from home, from the office, or in a hybrid format that supports focus and\n                                collaboration.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--communities\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Compensation & Benefits\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Competitive, market-based pay, benchmarked by role and\n                                location — plus health coverage, paid time off, wellness support, and learning\n                                opportunities.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--flexible\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">People-first Leadership\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Approachable leaders who communicate openly, keep teams close to the strategy, and\n                                support long-term planning.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--leadership\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Advanced tech communities\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Stay close to AI\u002FML, Cloud, Quantum Computing, IoT, and\n                                Robotics communities, with projects built on modern frameworks.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n    \u003C\u002Fsection>\n\u003C\u002Fdiv>",{"location":29,"workType":30,"direction":12,"techLevel":15,"techLevelId":14,"personalRecruiter":32,"subdirection":12},[17],[31],{"id":24,"name":25},{"fullName":33,"email":34,"profileImgPath":35},"Oksana Kvasnevska","okvasn@softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002Frecruiter\u002F161291_9186472573489892834.jpg",{"title":37,"description":38,"canonical":39},"Business Analysis Cluster Lead in USA – Work with SoftServe","Work as Business Analysis Cluster Lead in USA. Join the IT global community. On freelance or full-time, remote or in the office. Apply for your dream job at SoftServe.","https:\u002F\u002Fcareer.softserveinc.com\u002Fvacancy\u002Fbusiness-analysis-cluster-lead-88929",{"@context":41,"@type":42,"title":7,"description":43,"datePosted":44,"applicantLocationRequirements":45,"jobLocationType":47,"employmentType":48,"hiringOrganization":49},"https:\u002F\u002Fschema.org\u002F","JobPosting","SoftServe is people-first. People who build a global IT company and make it grow. Together we advise, drive innovation, and develop people's talent within the USA, Latin America, Europe, and Asia.","2026-06-18T14:18:10+03:00",{"@type":46,"name":17},"Country","TELECOMMUTE","Full-time",{"@type":50,"name":51,"sameAs":52,"logo":53},"Organization","SoftServe","https:\u002F\u002Fcareer.softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Flogo_black.svg","https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002FvacancyCover\u002Fba3.png","https:\u002F\u002Fcareer.softserveinc.com\u002Freferral\u002Fform\u002Fbusiness-analysis-cluster-lead-88929","https:\u002F\u002Fcareer.softserveinc.com\u002Fapi\u002Ffrontend\u002Fvacancies\u002Fbusiness-analysis-cluster-lead-88929\u002Fapply","https:\u002F\u002Fcareer.softserveinc.com\u002Femployee\u002Fauth\u002Furl",{"grandpromoter":26,"cumulativebonus":26,"newyearmode":26,"integration-jobfamilygroup":59,"integration-jobfamily":59,"integration-jobprofile":59,"integration-vacancy":26,"appversion":60,"vacancyLinkedinApply":59,"StaffingBoardReferralUpdateLog":26,"StaffingBoardStudentStatusLog":26,"moodleApiLog":59,"mulesoftCandidateContactLog":26,"mulesoftEmployeeLog":26,"FLOW_SSA_GROUP_START_DATE_RANGE":61,"ACTIVATE_LOG_ACTIVITY":59},"1","6.50.0","10",{"2":63,"4":64,"5":65,"6":66,"7":67,"8":68,"10":69,"11":70,"12":71,"13":72,"14":73},"Events","Newsletter","Job Sites","DOU","Friends & colleagues","Recruiter","Facebook","Instagram","LinkedIn","University","Other",5242880,"https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002FvacancyMeta\u002Fgto1.png","6LeOrrkZAAAAAIbVWb6TOspTt2WE6FZ9byQAvSkz",{"api-key":78,"data-integration-context":79,"data-company-job-code":80},"77c1nnz563s57k","urn:li:organization:6549","242345466",{"ua":82,"en":83,"pl":84,"bg":85,"ro":86,"es":87},"uk-ua","en-us","pl","bg","ro","es"]