Flexible Work Model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
EMPLOYER: SoftServe, Inc.
JOB TITLE: Business Analysis Cluster Lead
LOCATION: 12800 University Drive, Suite 410, Fort Myers, FL 33907 (Position based out of and reports to Fort Myers office: May work from home 100% remotely and telecommute from anywhere in the U.S)
DUTIES: Lead a cluster of Business Analysts and ensure high-quality delivery across projects; Coordinate current-state analysis, define future-state, perform gap analysis, and maintain domain knowledge integrity; Oversee BA planning activities, including tasks, deliverables, schedules, and methodologies; Supervise and guide elicitation activities, workshops, and development of new elicitation frameworks; Mentor and train Business Analysts on advanced elicitation, collaboration, and communication techniques; Manage stakeholder expectations, focusing on CSAT, NPS, and overall collaboration outcomes; Advise on requirements prioritization, traceability, approval processes, change management, and maintenance; Oversee solution evaluation, monitor solution performance, and supervise related Business Analysts activities; Set and track Business Analysts performance metrics and KPIs, gather feedback, and drive continuous improvement; Manage staffing, engagement, and retention within the Business Analysts cluster; Monitor technology and market trends, identify opportunities, and integrate insights into service offerings; Support development of new services, prepare business cases, assess ROI, and contribute to practice innovations; Align cluster operations with business objectives and execute strategies supporting growth; Forecast and track revenue, monitor performance against targets, and adjust plans as needed; Oversee cluster budgeting, track deviations, and ensure effective resource utilization; Use data and analytics to monitor service quality, identify risks, and implement mitigation actions; Develop and update portfolio case studies, incorporating relevant statistics and results; Ensure adherence to delivery standards, methodologies, and practice guidelines; Manage relationships with internal stakeholders, client partners, and delivery managers; Conduct market research for continuous service improvement and opportunity identification; Establish and maintain secure customer data management processes across the project lifecycle (obtaining, exchange, storage, retention, deletion).
MINIMUM
REQUIREMENTS: Bachelor’s degree or foreign equivalent in Project Management, Engineering, Management Information Systems, or a closely related field plus five (5) years of experience in a related occupation performing each of the following: business and process architecture using frameworks such as BizBOK, TOGAF, or Zachman; practical experience designing software systems and solutions using IIBA standard; managing complex software implementation projects utilizing Agile, Scrum methodologies, and SAFe framework; conducting risk management and financial analysis to support strategic decision-making; and applying U.S. and European business practices to optimize operational effectiveness. Six (6) months of required experience must include managing or leading teams in pre-sales, proposal development, and delivery of customer-focused solutions.
REFER TO: To apply, submit resumes to okava@softserveinc.com. Resume must include job code BACL01.
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.
Role Summary
Location
USA
Work type
Remote/Office
Direction
Business Analysis
Subdirection
Business Analysis
Tech level
Manager
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.