[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"vacancy-bs-middle-customer-support-engineer-89198":3},{"statusCode":4,"vacancy":5,"roleSummary":28,"metaData":37,"schemaJobPosting":41,"vacancyBannerPath":55,"previousPagePath":26,"referralPagePath":56,"saveFormRoute":57,"loginPath":58,"isPmVacancy":18,"isBaVacancy":18,"webConfiguration":59,"vacancySource":63,"maxFileSize":75,"metaImg":76,"captchaSiteKey":77,"linkedinConfig":78,"languages":82},200,{"id":6,"name":7,"crmId":8,"description":9,"shownOnSiteEqualOpportunityEmployerDescription":10,"equalOpportunityEmployerDescription":11,"direction":12,"level":13,"city":16,"referralProgram":18,"linkedinTags":19,"tags":22,"shownOnSiteLeadershipDescription":18,"leadershipDescription":26,"shownOnSiteWeOffer":10,"weOfferDescription":27},89198,"BS Middle Customer Support Engineer",101592,"\u003Ch2>ABOUT COMPANY\u003C\u002Fh2>\u003Cp>SoftServe Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.\u003C\u002Fp>\u003Cp>We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business expertise, and we take every step with extra carefulness. Among our clients are businesses like AB InBev, Unilever, JDE, PepsiCo, Henkel, and others.\u003C\u002Fp>\u003Cp>SoftServe Business System’s ideal candidate is someone who will be able to share the values of the company and become a reliable partner for the team.\u003C\u002Fp>\u003Ch2>REQUIREMENTS\u003C\u002Fh2>\u003Cul>\u003Cli>Understanding implementation and support processes of different software or previous experience in technical support (CRM or ERP systems)\u003C\u002Fli>\u003Cli>Good knowledge of SQL\u002FDB\u003C\u002Fli>\u003Cli>Fluent Ukrainian and B2+ English for client communication\u003C\u002Fli>\u003Cli>Good verbal and written communication skills\u003C\u002Fli>\u003Cli>Stress-resistant, responsible, and attentive to details person\u003C\u002Fli>\u003Cli>Advanced troubleshooting and multi-tasking skills\u003C\u002Fli>\u003Cli>Willingness to work in a team and study\u003C\u002Fli>\u003Cli>Skills in working and understanding technical documentation\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Nice-to-have skills\u003C\u002Fp>\u003Cul>\u003Cli>Knowledge of the FMCG market\u003C\u002Fli>\u003Cli>Basic knowledge and skills in working with C#\u003C\u002Fli>\u003Cli>Ability to read specifications \u002F technical documentation\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>RESPONSIBILITIES\u003C\u002Fh2>\u003Cul>\u003Cli>Implementing the company’s software products, installation, configuration, and user training\u003C\u002Fli>\u003Cli>Working with MS SQL databases (working with data), and Data dashboards (OLAP cubes, etc.)\u003C\u002Fli>\u003Cli>Providing technical support for software products, analyzing and resolution of incidents (system errors, data exchange errors, etc.)\u003C\u002Fli>\u003Cli>Researching and provisioning of solutions to different issues\u003C\u002Fli>\u003Cli>Consulting customers on the configuration of the company’s software products\u003C\u002Fli>\u003Cli>Working with customer requests in the support system\u003C\u002Fli>\u003Cli>Participating in internal and external project works\u003C\u002Fli>\u003Cli>Upgrading and testing software\u003C\u002Fli>\u003C\u002Ful>",true,"\u003Cp style=\"text-align: justify;\">\u003Cem>SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.\u003C\u002Fem>\u003C\u002Fp>","Corporate Functions",{"id":14,"name":15},2,"Middle",[17],"Ukraine",false,[20,21],"#LI-DNI","#LI-Remote",[23],{"id":24,"name":25},"remote","Remote\u002FOffice",null,"\u003Cdiv class=\"wrapper\">\n    \u003Csection class=\"section-about-us\">\n        \u003Cdiv class=\"about-us\">\n            \u003Cdiv class=\"about-us__content\">\n                \u003Cdiv class=\"about-us__text\">\n                    \u003Ch2>About us\u003C\u002Fh2>\n                    \u003Cp>\n                        We are a digital engineering and technology consulting company where expertise grows alongside\n                        people. For more than 30\n                        years, we have been elevating technology: helping organizations navigate complex business\n                        challenges by combining deep\n                        engineering knowledge with thoughtful, research-backed innovation. Our teams work across key\n                        areas: digital\n                        engineering, data and analytics, Сloud, and AI\u002FML. In each, we deliver practical, scalable\n                        solutions rooted in real\n                        business needs and measurable human impact.\n                    \u003C\u002Fp>\n                    \u003Cp>\n                        You bring your perspective and ambition. We create an environment where your work meets\n                        clarity, confidence, and\n                        purpose.\n                    \u003C\u002Fp>\n                \u003C\u002Fdiv>\n\n                \u003Cdiv class=\"about-us__image\">\n                    \u003Cpicture>\n                        \u003Csource media=\"(min-width: 1025px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Fdesctop-about.webp\" \u002F>\n                        \u003Csource media=\"(min-width: 769px)\" srcset=\"\u002Fimages\u002Fvacancy\u002Ftablet-about.webp\" \u002F>\n                        \u003Cimg src=\"\u002Fimages\u002Fvacancy\u002Fmobile-about.webp\" alt=\"About us\" loading=\"lazy\" \u002F>\n                    \u003C\u002Fpicture>\n                \u003C\u002Fdiv>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n\n        \u003Cdiv class=\"we-offer\">\n            \u003Ch2>We offer\u003C\u002Fh2>\n\n            \u003Cdiv class=\"we-offer__list\">\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--compensation\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Flexible work model\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Work from home, from the office, or in a hybrid format that supports focus and\n                                collaboration.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--communities\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Compensation & Benefits\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Competitive, market-based pay, benchmarked by role and\n                                location — plus health coverage, paid time off, wellness support, and learning\n                                opportunities.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--peach\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--flexible\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">People-first Leadership\u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">\n                                Approachable leaders who communicate openly, keep teams close to the strategy, and\n                                support long-term planning.\n                            \u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n\n                \u003Carticle class=\"offer-card offer-card--blue\">\n                    \u003Cspan class=\"offer-card__graphic offer-card__graphic--leadership\" aria-hidden=\"true\">\u003C\u002Fspan>\n\n                    \u003Cdiv class=\"offer-card__inner\">\n                        \u003Cdiv class=\"offer-card__title-wrap\">\n                            \u003Ch3 class=\"offer-card__title\">Advanced tech communities \u003C\u002Fh3>\n                        \u003C\u002Fdiv>\n\n                        \u003Cdiv class=\"offer-card__text-wrap\">\n                            \u003Cp class=\"offer-card__text\">Stay close to AI\u002FML, Cloud, Quantum Computing, IoT, and\n                                Robotics communities, with projects built on modern frameworks.\u003C\u002Fp>\n                        \u003C\u002Fdiv>\n\n                        \u003Cspan class=\"offer-card__icon\" aria-hidden=\"true\">\n                            \u003Cspan class=\"offer-card__icon-circle\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--horizontal\">\u003C\u002Fspan>\n                            \u003Cspan class=\"offer-card__icon-line offer-card__icon-line--vertical\">\u003C\u002Fspan>\n                        \u003C\u002Fspan>\n                    \u003C\u002Fdiv>\n                \u003C\u002Farticle>\n            \u003C\u002Fdiv>\n        \u003C\u002Fdiv>\n    \u003C\u002Fsection>\n\u003C\u002Fdiv>",{"location":29,"workType":30,"direction":12,"techLevel":15,"techLevelId":14,"personalRecruiter":32,"subdirection":36},[17],[31],{"id":24,"name":25},{"fullName":33,"email":34,"profileImgPath":35},"Olia Moroz","omoro4@softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002Frecruiter\u002F326357_204484828200865427.jpg","IT Support",{"title":38,"description":39,"canonical":40},"BS Middle Customer Support Engineer in Ukraine – Work with SoftServe","Work as BS Middle Customer Support Engineer in Ukraine. Join the IT global community. On freelance or full-time, remote or in the office. Apply for your dream job at SoftServe.","https:\u002F\u002Fcareer.softserveinc.com\u002Fvacancy\u002Fbs-middle-customer-support-engineer-89198",{"@context":42,"@type":43,"title":7,"description":44,"datePosted":45,"applicantLocationRequirements":46,"jobLocationType":48,"employmentType":49,"hiringOrganization":50},"https:\u002F\u002Fschema.org\u002F","JobPosting","SoftServe is people-first. People who build a global IT company and make it grow. Together we advise, drive innovation, and develop people's talent within the USA, Latin America, Europe, and Asia.","2026-06-17T17:46:10+03:00",{"@type":47,"name":17},"Country","TELECOMMUTE","Full-time",{"@type":51,"name":52,"sameAs":53,"logo":54},"Organization","SoftServe","https:\u002F\u002Fcareer.softserveinc.com","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Flogo_black.svg","https:\u002F\u002Fcareer.softserveinc.com\u002Fimages\u002F2017\u002Fvacancy\u002Fpeople.png","https:\u002F\u002Fcareer.softserveinc.com\u002Freferral\u002Fform\u002Fbs-middle-customer-support-engineer-89198","https:\u002F\u002Fcareer.softserveinc.com\u002Fapi\u002Ffrontend\u002Fvacancies\u002Fbs-middle-customer-support-engineer-89198\u002Fapply","https:\u002F\u002Fcareer.softserveinc.com\u002Femployee\u002Fauth\u002Furl",{"grandpromoter":26,"cumulativebonus":26,"newyearmode":26,"integration-jobfamilygroup":60,"integration-jobfamily":60,"integration-jobprofile":60,"integration-vacancy":26,"appversion":61,"vacancyLinkedinApply":60,"StaffingBoardReferralUpdateLog":26,"StaffingBoardStudentStatusLog":26,"moodleApiLog":60,"mulesoftCandidateContactLog":26,"mulesoftEmployeeLog":26,"FLOW_SSA_GROUP_START_DATE_RANGE":62,"ACTIVATE_LOG_ACTIVITY":60},"1","6.49.1","10",{"2":64,"4":65,"5":66,"6":67,"7":68,"8":69,"10":70,"11":71,"12":72,"13":73,"14":74},"Events","Newsletter","Job Sites","DOU","Friends & colleagues","Recruiter","Facebook","Instagram","LinkedIn","University","Other",5242880,"https:\u002F\u002Fcareer.softserveinc.com\u002Fuploads\u002FvacancyMeta\u002Fmanag1.png","6LeOrrkZAAAAAIbVWb6TOspTt2WE6FZ9byQAvSkz",{"api-key":79,"data-integration-context":80,"data-company-job-code":81},"77c1nnz563s57k","urn:li:organization:6549","242345466",{"ua":83,"en":84,"pl":85,"bg":86,"ro":87,"es":88},"uk-ua","en-us","pl","bg","ro","es"]