BS Middle Customer Support Engineer

ABOUT COMPANY

SoftServe Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.

We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business expertise, and we take every step with extra carefulness. Among our clients are businesses like AB InBev, Unilever, JDE, PepsiCo, Henkel, and others.

SoftServe Business System’s ideal candidate can share the company’s values and become a reliable partner for the team.

REQUIREMENTS

• Understanding implementation and support processes of different software or previous experience in technical support (CRM or ERP systems)
• Basic knowledge of SQL/DB
• Fluent in Ukrainian and at least an intermediate English level
• Good verbal and written communication skills
• Stress resistant, responsible, and attentive to details person
• Advanced troubleshooting and multi-tasking skills
• Willingness to work in a team and study
• Skills in making and understanding technical documentation

Nice-to-have

• Knowledge of the FMCG market
• Basic knowledge and skills in working with C#
• Proficiency in reading specifications

RESPONSIBILITIES

• Implementing the company’s software products, installation, configuration, and user training
• Working with MS SQL databases (working with data), and Data dashboards (OLAP cubes, etc.)
• Providing technical support for software products, analyzing and resolution of incidents (system errors, data exchange errors, etc.)
• Researching and provisioning of solutions to different issues
• Consulting customers on the configuration of the company’s software products
• Working with customer requests in the support system
• Participating in internal and external project works
• Upgrading and testing software