Flexible Work Model
Work from home, from the office, or in a hybrid format that supports focus and collaboration.
ABOUT THE ROLE
In this role, you will be shaping enterprise-level digital solutions for global clients while supporting business transformation initiatives within enterprise systems. Working within SoftServe's global Center of Excellence, you will collaborate with business stakeholders, product teams, and engineering teams to translate business needs into scalable, value-driven solutions. You will drive discovery, prioritize requirements, and enable Agile teams to deliver AI-enabled, data-driven, and enterprise system initiatives.
RESPONSIBILITIES
- Lead business analysis activities across multiple initiatives, driving discovery, requirements definition, and backlog management
- Partner with business stakeholders to understand priorities, define scope, and translate business needs into user stories, acceptance criteria, and functional requirements
- Prioritize work, support roadmap planning, and ensure alignment between business goals, technical feasibility, and delivery capacity
- Facilitate workshops and refinement sessions, documenting decisions, risks, assumptions, and dependencies
- Collaborate with cross-functional teams to deliver MVPs and production-ready solutions while continuously improving business processes and enterprise systems
REQUIREMENTS
- Extensive experience, 5+ years, as a Business Analyst, Product Owner, or similar role in software development or enterprise systems projects
- Proficiency in requirements elicitation, backlog management, Agile Scrum/Kanban delivery, and stakeholder management
- Skill in translation business needs into clear, implementation-ready requirements and prioritizing work effectively
- Experience in working with cross-functional teams in complex software delivery environments
- Familiarity with Jira, Confluence, Miro, Google Workspace, Slack, and other collaboration tools
- Competence in AI-enabled, data-driven, or enterprise business systems; Salesforce, Gainsight, or Zendesk experience (as a plus)
- Analytical and problem-solving oriented approach with excellent spoken and written English
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.
Role Summary
Location
Mexico, Colombia, Chile
Work type
Remote/Office
Direction
Business Analysis
Subdirection
Business Analysis
Tech level
Manager
Apply Now
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About us
We are a digital engineering and technology consulting company where expertise grows alongside people. For more than 30 years, we have been elevating technology: helping organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work across key areas: digital engineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalable solutions rooted in real business needs and measurable human impact.
You bring your perspective and ambition. We create an environment where your work meets clarity, confidence, and purpose.
We offer
Compensation & Benefits
Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
People-first Leadership
Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
Advanced tech communities
Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.