Course advantages

Get aware of the role and responsibilities of a Technical Communicator and typical cooperation scenario with the development team
Transform your language and teaching skills into something bigger – learn how to explain complex techy things in easy way and write for the global audience
Follow best practices of documentation development process and write according to the IT industry standards
Learn how to make your docs look beautiful without involving a designer into the process
Know the principles of good vs. bad design and apply them for your next awesome presentation

WHY SOFTSERVE IT ACADEMY

15 years of providing on-demand knowledge verified by real projects

practical materials developed by SoftServe Technical Communication Office

2 months of experience to list on your CV

IT’S A MATCH FOR YOU IF

You are interested in IT and motivated to start your journey as a Technical Communicator
You are strong in English and you want to write clearly, correctly, and concisely
You have experience in content creation and visualizing data and want to structure your knowledge and boost your practical skills
You work in a technical field and want to advance your writing skills

COURSE INFORMATION

Course plan

Topic

Section / Description

Introduction to IT and TechComm

- IT industry & outsource
- SoftServe culture
- Software development process
- Role and responsibilities of a Technical Communicator
- Technical vs. user's documentation

Technical writing

- Documentation development process
- International writing standards
- Templates and look & feel of the docs
- Review principles
- Writing user guide from scratch

Presentation basics

- Design principles
- Good vs. Bad design
- PowerPoint tips & tricks
- Artwork and visuals for Technical Communicators

Your career as a Technical Communicator

- Combining full-time work and education
- Essay writing
- Preparing a CV
- Next steps

Finishing the course, you will

Know the process of a user guide creation and have necessary practical skills to create it on your own from scratch.
Be way stronger in different tools that can be useful not only in the profession of Technical Communicator but also in everyday life.
Practice researching information, organizing it in a storyline, and visualizing it so that is appealing to the target audience.
Know how to write professional essay which can be used as a sample of your writing work.

FAQs

Who is a Technical Communicator?

Technical Communicator (TC) is responsible for developing user assistance – right information, in the right way, at the right time to make someone’s life easier and more productive by applying user-centered approach while using software. User assistance is a part of the product development. Effective user assistance ensures success of user experience and product. TCs are end users’ advocates specializing in information development and management within projects on helps, print production, training, proposal writing, technical documentation, graphic design, marketing communications, and knowledge management.

Why TechComm is a good match?

The profession of Technical Communicator is becoming very popular and if you are a good specialist, you could be guaranteed to have an interesting job of a lifetime. Dozens of open vacancies in Ukraine and thousands in the world can serve as a confirmation of these words.

Who can apply for the course?

The course was developed by the Technical Communication Office at SoftServe for the students of Kyiv universities. If you are at your 3th, 4th, or 5th year of studying and your level of English is Upper-Intermediate+ – you are welcome to apply.

How much time do I need to invest in it?

The course is made of 16 sessions lasting 1,5 hours each and occurring twice a week. Atop to that, you'll need to reserve 2–5 hours weekly to complete practical tasks.

What is the course language?

The course language is Ukrainian and English, all the training materials and practical tasks are in English.

Can I get a job offer after the course?

The best graduates of the Technical Communication Fundamentals course will have the opportunity to get a job at SoftServe as Technical Communicator Trainee.